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Stacks is crashing Accordance

Stacks Crash

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#1 Stefan Green

Stefan Green

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Posted 03 May 2017 - 05:32 AM

Hello

 

When moving material in Stack, Accordance regularly crashes. Here is the log:

 

Accordance Crash Log
Program Version: 12.0.6
OS Version: 10.12.4
 
Message: Access violation
Call trace:
  $005A6B9E
  $0059F6B3
  $0059F578
  $0059F212
  $0059F17B
  $0018DF0A
  $0018DDDC
  $0002BDD7
  $00067731
  $928432AA
  $924D09D7
  $9220AFD8
  $9309654F
  $930978B5
  $930969EA
  $9309596B

 

  $92209F62

Sincerely

Stefan Green


#2 Stefan Green

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Posted 04 May 2017 - 04:21 AM

Accordance also crashes when I am working in Stack and did Command+I for italics. I did not receive any Crash log, as Accordance just froze and did not respond anymore. I tried it a couple of three times with the same result.


Sincerely

Stefan Green


#3 Stefan Green

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Posted 05 May 2017 - 03:52 AM

Am I the only one who has this problem with Stack? It would be good to know in case the problem is with my computer.

 

MacBook Pro (Retina, middle 2012)

 

2,6 GHz Intel Core i7

16 GB 1600 MHz DDR3

NVIDIA GeForce GT 650M 1024 MB

 

Intel HD Graphics 4000 1536 MB


Sincerely

Stefan Green


#4 Stefan Green

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Posted 05 May 2017 - 06:26 AM

On my mac, Stack crashes Accordance when I move a selection to the top of its stack with many selections, kind of hits the roof.


Sincerely

Stefan Green


#5 Steve Carruth

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Posted 05 May 2017 - 03:27 PM

Stefan,

 

Sorry no one has answered your question.

 

It may be best to e-mail tech support to see if they have a solution for you.

 

You can reach them by e-mail at [email protected]


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Running Accordance Version: 12.1.3 
on:
 
MacBook Pro (Retina, 15-inch, Mid 2014)

Processor 2.8 GHz Intel Core i7

Memory  16 GB 1600 MHz DDR3

Graphics  Intel Iris Pro 1536 MB

Software  OS 10.12.5

 


#6 Helen Brown

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Posted 05 May 2017 - 07:10 PM

The developers will be looking into the crash, I am not sure that support can help with this.


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Helen Brown
OakTree Software

#7 Joel Brown

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Posted 08 May 2017 - 03:27 PM

Stefan, it would be helpful to see your Stack.  I'm going to PM you with some contact information.

 

Thank you for the report!


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Joel Brown

By day: Consultant for Oaktree
By night: Freelance Trombonist and Private Instructor





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