Accordance will not launch

[Ken Han]

Mac. Accordance 12.0.6 will not launch. I checked all the boxes in the safe launch mode, manually cleared out all cache and preferences. Still, every attempt to launch fails after a few bounces. I have even re downloaded the app from the Accordance website. Still no go. Accordance was working fine last night. I get:

 

Accordance Crash Log

Program Version: 12.0.6

OS Version: 10.12.4

 

Message: Access violation

Call trace:

  $000750E8

  $00071793

  $00071B1E

  $00072E81

  $0057059D

  $0056F7DF

  $0056BEF0

  $00648646

  $0006334E

  $00648646

  $0006C94B

  $000701BB

  $95A8C336

  $94268B96

  $942686AD

  $9426814E

  $9425FB10

 

[Helen Brown]

It's better to contact tech support directly as they are too busy to follow the forums all the time.

[Ken Han]

It's resolved. It turns out to be a bug with Apple's iCloud Drive. I have been storing my Documents/Accordance Files in iCloud Drive. But for some inexplicable reason the Documents folder was back in /Users/kenhan/ folder, while an alias of the Documents folder remained in iCloud Drive. I don't know how or what happened. It seems Accordance was confused because of this, and unlike the normal procedure of asking the user to locate the Accordance Files folder, it just would crash. Now that I have moved the Documents folder inside /Users/kenhan/ Accordance was able to launch.

[Daniel Francis]

Sadly enough if all the usual tricks don't work I have yet to find a restart doesn't fix things.... For whatever reason.

 

-dan

[Ken Han]

Of course, a restart is one of the first things one does to troubleshoot. But in this case a restart didn't cure it. Nor did emptying cache and preferences, etc.