iAccord 2.5.5 Freeze

[Julia Falling]

I had iAccord (Build 2.5.4.8731) totally froze on me.  In the iPad Settings, all apps below the social networking apps (Twitter, etc.) disappeared so I was unable to Remove Saved Session, etc.  I restarted iAccord and while I was looking at the apps in the iPad settings, all the apps in the last group (where most of them are located) disappeared again. Then I rebooted the iPad, and the problem persisted.  It got bad enough that I deleted iAccord, reinstalled, and reloaded all my stuff.  

 

Tonight, I had iAccord freeze again.  This time, restarting just the app fixed the problem. 

 

I'm running iOS 10.3.2.  All my other apps are working normally, and iAccord is working currently.

 

If this happens again, what do I do to get the data to you?

[Scott Knapp]

The 3rd party app settings disappearing in the iOS settings app is an iOS bug.

[Tony Lawrence]

I had my first crash of Accordance for iOS today. Sadly it was while I was teaching class. I double clicked the home button and swiped up to kill the app. When it restarted it worked for the rest of class.

[Julia Falling]

The 3rd party app settings disappearing in the iOS settings app is an iOS bug.

 

Thank you for letting us know.  It made it impossible to do the normal iAccord fixes.  I hope we're not going to have to wait until iOS 11 for a fix!

 

I had my first crash of Accordance for iOS today. Sadly it was while I was teaching class. I double clicked the home button and swiped up to kill the app. When it restarted it worked for the rest of class.

 

 

This is comforting, too.  I was beginning to think that there was something wrong with my hardware.  Any app will crash occasionally – I can live with that.

[Scott Knapp]

As long as you opt in to sending diagnostic information to Apple we will automatically get crash reports.

[Julia Falling]

Thanks, Scott.

[Tony Lawrence]

As long as you opt in to sending diagnostic information to Apple we will automatically get crash reports.

I did not have mine activated. Here is a link to explain how to activate it. https://support.apple.com/en-us/HT202100

[Tony Lawrence]

This afternoon my Accordance for iOS has frozen several more times. I have quit the application with the swipe up but when I get back to the same place in the text the app freezes again. Sadly, I cannot take it into class until I find the source of this problem. 

[Tony Lawrence]

Here is one of the crash logs.

 

{"app_name":"iAccord","timestamp":"2017-06-18 10:31:05.42 -0500","app_version":"2.5.5","slice_uuid":"e5219bc1-4792-3284-b4ef-4eb940bec9f2","adam_id":411970514,"build_version":"2.5.4.8731","bundleID":"com.oaktree.iAccord","share_with_app_devs":false,"is_first_party":false,"bug_type":"109","os_version":"iPhone OS 10.3.2 (14F89)","incident_id":"C9FF4219-182D-4A58-8F97-318F39016266","name":"iAccord"}

Incident Identifier: C9FF4219-182D-4A58-8F97-318F39016266

CrashReporter Key: eece387bedfe0c74c11f5cf10f5c4e122c8c00ff

Hardware Model: iPad5,3

Process: iAccord [1968]

Path: /private/var/containers/Bundle/Application/B256D2E8-2346-4978-BAAC-B37522BE49A8/iAccord.app/iAccord

Identifier: com.oaktree.iAccord

Version: 2.5.4.8731 (2.5.5)

Code Type: ARM-64 (Native)

Role: Foreground

Parent Process: launchd [1]

Coalition: com.oaktree.iAccord [718]

 

 

Date/Time: 2017-06-18 10:31:05.2380 -0500

Launch Time: 2017-06-18 10:17:53.6745 -0500

OS Version: iPhone OS 10.3.2 (14F89)

Report Version: 104

 

Exception Type: EXC_CRASH (SIGKILL)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SPRINGBOARD, Code 0x8badf00d

Triggered by Thread: 0

 

Filtered syslog:

None found

 

Thread 0 name: Dispatch queue: com.apple.main-thread

Thread 0 Crashed:

0 iAccord 0x000000010024747c 0x100090000 + 1799292

1 iAccord 0x0000000100286bb4 0x100090000 + 2059188

2 iAccord 0x00000001003c9fc4 0x100090000 + 3383236

3 iAccord 0x00000001003a7588 0x100090000 + 3241352

4 iAccord 0x00000001003a6ad8 0x100090000 + 3238616

5 iAccord 0x00000001003a60a8 0x100090000 + 3236008

6 iAccord 0x00000001003a5c68 0x100090000 + 3234920

7 iAccord 0x00000001003c58a4 0x100090000 + 3365028

8 iAccord 0x00000001003b7b48 0x100090000 + 3308360

9 iAccord 0x0000000100260740 0x100090000 + 1902400

10 iAccord 0x00000001003c26f8 0x100090000 + 3352312

11 iAccord 0x00000001003c21d0 0x100090000 + 3350992

12 iAccord 0x00000001003c1be0 0x100090000 + 3349472

13 iAccord 0x0000000100184d88 0x100090000 + 1002888

14 iAccord 0x0000000100184730 0x100090000 + 1001264

15 iAccord 0x00000001001888ac 0x100090000 + 1018028

16 iAccord 0x0000000100186434 0x100090000 + 1008692

17 UIKit 0x00000001940ba07c 0x1940ad000 + 53372

18 QuartzCore 0x00000001912aa274 0x191193000 + 1143412

19 QuartzCore 0x000000019129ede8 0x191193000 + 1097192

20 QuartzCore 0x000000019129eca8 0x191193000 + 1096872

21 QuartzCore 0x000000019121a34c 0x191193000 + 553804

22 QuartzCore 0x00000001912413ac 0x191193000 + 713644

23 UIKit 0x000000019433b524 0x1940ad000 + 2680100

24 UIKit 0x00000001948b19f8 0x1940ad000 + 8407544

25 UIKit 0x00000001948b1b9c 0x1940ad000 + 8407964

26 CoreFoundation 0x000000018df4142c 0x18de66000 + 898092

27 CoreFoundation 0x000000018df40d9c 0x18de66000 + 896412

28 CoreFoundation 0x000000018df3e9a8 0x18de66000 + 887208

29 CoreFoundation 0x000000018de6eda4 0x18de66000 + 36260

30 GraphicsServices 0x000000018f8d8074 0x18f8cc000 + 49268

31 UIKit 0x0000000194122058 0x1940ad000 + 479320

32 iAccord 0x00000001000dc90c 0x100090000 + 313612

33 iAccord 0x0000000100500e20 0x100090000 + 4656672

34 libdyld.dylib 0x000000018ce7d59c 0x18ce79000 + 17820

 

Thread 1 name: com.apple.uikit.eventfetch-thread

Thread 1:

0 libsystem_kernel.dylib 0x000000018cf6f224 0x18cf6e000 + 4644

1 libsystem_kernel.dylib 0x000000018cf6f09c 0x18cf6e000 + 4252

2 CoreFoundation 0x000000018df40e90 0x18de66000 + 896656

3 CoreFoundation 0x000000018df3eae4 0x18de66000 + 887524

4 CoreFoundation 0x000000018de6eda4 0x18de66000 + 36260

5 Foundation 0x000000018e988d74 0x18e97c000 + 52596

6 Foundation 0x000000018e9a9b44 0x18e97c000 + 187204

7 UIKit 0x0000000194aac6a8 0x1940ad000 + 10483368

8 Foundation 0x000000018ea862d8 0x18e97c000 + 1090264

9 libsystem_pthread.dylib 0x000000018d05568c 0x18d052000 + 13964

10 libsystem_pthread.dylib 0x000000018d05559c 0x18d052000 + 13724

11 libsystem_pthread.dylib 0x000000018d052cb4 0x18d052000 + 3252

 

Thread 2 name: com.twitter.crashlytics.ios.MachExceptionServer

Thread 2:

0 libsystem_kernel.dylib 0x000000018cf6f224 0x18cf6e000 + 4644

1 libsystem_kernel.dylib 0x000000018cf6f09c 0x18cf6e000 + 4252

2 iAccord 0x0000000100547b38 0x100090000 + 4946744

3 libsystem_pthread.dylib 0x000000018d05568c 0x18d052000 + 13964

4 libsystem_pthread.dylib 0x000000018d05559c 0x18d052000 + 13724

5 libsystem_pthread.dylib 0x000000018d052cb4 0x18d052000 + 3252

 

Thread 3 name: com.apple.NSURLConnectionLoader

Thread 3:

0 libsystem_kernel.dylib 0x000000018cf6f224 0x18cf6e000 + 4644

1 libsystem_kernel.dylib 0x000000018cf6f09c 0x18cf6e000 + 4252

2 CoreFoundation 0x000000018df40e90 0x18de66000 + 896656

3 CoreFoundation 0x000000018df3eae4 0x18de66000 + 887524

4 CoreFoundation 0x000000018de6eda4 0x18de66000 + 36260

5 CFNetwork 0x000000018e67adf4 0x18e599000 + 925172

6 Foundation 0x000000018ea862d8 0x18e97c000 + 1090264

7 libsystem_pthread.dylib 0x000000018d05568c 0x18d052000 + 13964

8 libsystem_pthread.dylib 0x000000018d05559c 0x18d052000 + 13724

9 libsystem_pthread.dylib 0x000000018d052cb4 0x18d052000 + 3252

 

Thread 4:

0 libsystem_pthread.dylib 0x000000018d052ca8 0x18d052000 + 3240

 

Thread 5:

0 libsystem_pthread.dylib 0x000000018d052ca8 0x18d052000 + 3240

 

Thread 6:

0 libsystem_pthread.dylib 0x000000018d052ca8 0x18d052000 + 3240

 

Thread 0 crashed with ARM Thread State (64-bit):

x0: 0x0000000100585eb0 x1: 0x000000016fd6c688 x2: 0x000000000000000c x3: 0x000000016fd6c684

x4: 0x000000016fd6c720 x5: 0x000000016fd6c688 x6: 0x000000016fd6c6c0 x7: 0x000000016fd6c724

x8: 0x0000000100286b10 x9: 0x0000000043545854 x10: 0x0000000043545854 x11: 0xbaddc0dedeadbead

x12: 0x0000000101973db0 x13: 0x000001a1b39efd51 x14: 0x0000000190c9bb10 x15: 0x0000000194092abf

x16: 0x000000018f628260 x17: 0x000000018de8dc10 x18: 0x0000000000000000 x19: 0x0000000107932340

x20: 0x0000000107932340 x21: 0x0000000000000000 x22: 0x0000000100cc7ec0 x23: 0x0000000000000000

x24: 0x0000000000000098 x25: 0x0000000000000000 x26: 0x00000000000000b0 x27: 0x00000001b287b654

x28: 0x0000000000000000 fp: 0x000000016fd6c5e0 lr: 0x0000000100286bb4

sp: 0x000000016fd6c530 pc: 0x000000010024747c cpsr: 0x20000000

 

Binary Images:

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0x10083c000 - 0x10086ffff dyld arm64 <a3339f99c2ea39d8beb70b8ff2e84061> /usr/lib/dyld

0x1008c4000 - 0x1009e3fff ObjectiveDropboxOfficial arm64 <2d9ab5dc03313a36ae4d6264d4914212> /var/containers/Bundle/Application/B256D2E8-2346-4978-BAAC-B37522BE49A8/iAccord.app/Frameworks/ObjectiveDropboxOfficial.framework/ObjectiveDropboxOfficial

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0x18c9ec000 - 0x18cdc9fff libobjc.A.dylib arm64 <85f3b59b96243690b138ce96e663bf4b> /usr/lib/libobjc.A.dylib

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0x18cdcf000 - 0x18cddafff libcommonCrypto.dylib arm64 <0ca00f1d89553b9e8ad032310e8ecbb8> /usr/lib/system/libcommonCrypto.dylib

0x18cddb000 - 0x18cddefff libcompiler_rt.dylib arm64 <771427d857db3158b2f7d971afa219c9> /usr/lib/system/libcompiler_rt.dylib

0x18cddf000 - 0x18cde6fff libcopyfile.dylib arm64 <793e7046ae7c3b65b17d6e0d9fe975fd> /usr/lib/system/libcopyfile.dylib

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0x18ce7e000 - 0x18ce7efff liblaunch.dylib arm64 <1539b0564b4b34f78ab27c96400c3619> /usr/lib/system/liblaunch.dylib

0x18ce7f000 - 0x18ce84fff libmacho.dylib arm64 <9434199c06b73b7090f38d0d0f6e6c20> /usr/lib/system/libmacho.dylib

0x18ce85000 - 0x18ce86fff libremovefile.dylib arm64 <2262f08800e630af981ed21f7240d32e> /usr/lib/system/libremovefile.dylib

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0x18cf1d000 - 0x18cf21fff libsystem_configuration.dylib arm64 <99e65007dcd2368da0a7896f491ece18> /usr/lib/system/libsystem_configuration.dylib

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0x18cf2a000 - 0x18cf42fff libsystem_coretls.dylib arm64 <f7a5e11e082d37babe31812e9717fcf0> /usr/lib/system/libsystem_coretls.dylib

0x18cf43000 - 0x18cf49fff libsystem_dnssd.dylib arm64 <9700821f537737e4b2f91607acb78aa7> /usr/lib/system/libsystem_dnssd.dylib

0x18cf4a000 - 0x18cf6dfff libsystem_info.dylib arm64 <077e4a85b19f3b00b768a5eb34fe46b5> /usr/lib/system/libsystem_info.dylib

0x18cf6e000 - 0x18cf92fff libsystem_kernel.dylib arm64 <275624061b1a3ab391baf08b4ba58a97> /usr/lib/system/libsystem_kernel.dylib

0x18cf93000 - 0x18cfbffff libsystem_m.dylib arm64 <d8e9248df4523f35a7ac365dab827fba> /usr/lib/system/libsystem_m.dylib

0x18cfc0000 - 0x18cfdbfff libsystem_malloc.dylib arm64 <56104290e798374188ef0da981dc3146> /usr/lib/system/libsystem_malloc.dylib

0x18cfdc000 - 0x18d035fff libsystem_network.dylib arm64 <54ba9caf24023fd0ad569557ac08b1a6> /usr/lib/system/libsystem_network.dylib

0x18d036000 - 0x18d03ffff libsystem_networkextension.dylib arm64 <8aef40a6317b3062b40dc94d87f7d1bf> /usr/lib/system/libsystem_networkextension.dylib

0x18d040000 - 0x18d04afff libsystem_notify.dylib arm64 <1da4fe88c1ad31b6a5c7c2138f5d1c94> /usr/lib/system/libsystem_notify.dylib

0x18d04b000 - 0x18d051fff libsystem_platform.dylib arm64 <a0a582b8f653379e8ac7799e83c90b1f> /usr/lib/system/libsystem_platform.dylib

0x18d052000 - 0x18d05bfff libsystem_pthread.dylib arm64 <8f14c41e6536348a9b6ffd2a82be7d57> /usr/lib/system/libsystem_pthread.dylib

0x18d05c000 - 0x18d05ffff libsystem_sandbox.dylib arm64 <ac550550955c37c2b2e4022095b4b8de> /usr/lib/system/libsystem_sandbox.dylib

0x18d060000 - 0x18d067fff libsystem_symptoms.dylib arm64 <39c51c9bffa030ef82de6c281436e836> /usr/lib/system/libsystem_symptoms.dylib

0x18d068000 - 0x18d07afff libsystem_trace.dylib arm64 <3fdd15d2b2c33d68b8cc600d0482b5fd> /usr/lib/system/libsystem_trace.dylib

0x18d07b000 - 0x18d080fff libunwind.dylib arm64 <990bab05c7b333f3bfc274d5ea579b71> /usr/lib/system/libunwind.dylib

0x18d081000 - 0x18d081fff libvminterpose.dylib arm64 <dabe83c40ec235dfb7f0e8fe395e1844> /usr/lib/system/libvminterpose.dylib

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0x18d0a9000 - 0x18d2befff libicucore.A.dylib arm64 <d7b181cad9a438e7b6e010c2e4c8da5e> /usr/lib/libicucore.A.dylib

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0x18e1f9000 - 0x18e1f9fff libenergytrace.dylib arm64 <5cfceffa0be736398124efbb3d80cbd1> /usr/lib/libenergytrace.dylib

0x18e1fa000 - 0x18e275fff IOKit arm64 <6f72fc6ac9d2309dbf33c8b014c129d0> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x18e276000 - 0x18e296fff libMobileGestalt.dylib arm64 <5674397d74c33492a16f51f6fd33f114> /usr/lib/libMobileGestalt.dylib

0x18e297000 - 0x18e380fff libxml2.2.dylib arm64 <605bee9eb5ff3c43a65d251460f3650c> /usr/lib/libxml2.2.dylib

0x18e381000 - 0x18e41bfff Security arm64 <287bf21cb54734b9b91574ccb4e71436> /System/Library/Frameworks/Security.framework/Security

0x18e41c000 - 0x18e487fff SystemConfiguration arm64 <57d2eead9fcf34ecaa81c225ad8345e1> /System/Library/Frameworks/SystemConfiguration.framework/SystemConfiguration

0x18e488000 - 0x18e598fff libsqlite3.dylib arm64 <aa3a5cd643b43e40b5680d5a3758ab8f> /usr/lib/libsqlite3.dylib

0x18e599000 - 0x18e90dfff CFNetwork arm64 <05331a42dd8b31cea6ef547eadc487cd> /System/Library/Frameworks/CFNetwork.framework/CFNetwork

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0x18ec4c000 - 0x18ecf7fff libBLAS.dylib arm64 <708d8599265c39d3881fc57c55bc982d> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libBLAS.dylib

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0x18f2e8000 - 0x18f2fcfff libLinearAlgebra.dylib arm64 <37c71c692da03cc9a1534badab1cf6f4> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libLinearAlgebra.dylib

0x18f2fd000 - 0x18f30efff libSparseBLAS.dylib arm64 <2237c532ebe539f8ab93c181dfa1a291> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libSparseBLAS.dylib

0x18f30f000 - 0x18f384fff libvDSP.dylib arm64 <0ced33b1008e357e9acb9d039cff697d> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libvDSP.dylib

0x18f385000 - 0x18f385fff vecLib arm64 <d21c98b0003235f99d247f4f934c7641> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/vecLib

0x18f386000 - 0x18f386fff Accelerate arm64 <f38de9acd0ba3a00a1c32fda7a240f38> /System/Library/Frameworks/Accelerate.framework/Accelerate

0x18f387000 - 0x18f8cbfff CoreGraphics arm64 <7d39f265eae8328f801705549c70e571> /System/Library/Frameworks/CoreGraphics.framework/CoreGraphics

0x18f8cc000 - 0x18f8e0fff GraphicsServices arm64 <b5749f3fa6f13ce689683db33f23256c> /System/Library/PrivateFrameworks/GraphicsServices.framework/GraphicsServices

0x18f8e1000 - 0x18f92efff AppSupport arm64 <2a60ffa70fa13031a1251b964802ad31> /System/Library/PrivateFrameworks/AppSupport.framework/AppSupport

0x18f92f000 - 0x18fa5cfff MobileCoreServices arm64 <78cfd6fb54fa3b2abaa4006791ac96ca> /System/Library/Frameworks/MobileCoreServices.framework/MobileCoreServices

0x18fa5d000 - 0x18fabefff BaseBoard arm64 <ff0febbec86337aead2c18f8ac460dec> /System/Library/PrivateFrameworks/BaseBoard.framework/BaseBoard

0x18fabf000 - 0x18facefff AssertionServices arm64 <8ff92082f5833b7795af4a2200886ce2> /System/Library/PrivateFrameworks/AssertionServices.framework/AssertionServices

0x18facf000 - 0x18fafcfff BackBoardServices arm64 <7bd5622615bb39cdba684e47e9bb8798> /System/Library/PrivateFrameworks/BackBoardServices.framework/BackBoardServices

0x18fb01000 - 0x18fb50fff FrontBoardServices arm64 <6adf5e0649313e35bd11d448eb071d17> /System/Library/PrivateFrameworks/FrontBoardServices.framework/FrontBoardServices

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0x1ab751000 - 0x1ab752fff libcoretls_cfhelpers.dylib arm64 <85a72486fa0e376f8b14a6d19375a1b6> /usr/lib/libcoretls_cfhelpers.dylib

 

EOF

[Julia Falling]

Tony - I was already set up to send the data, but thanks for the link. I went to my setting to make sure it was all set up.

 

It sounds like you're having more problems than I am.

[Scott Knapp]

Thanks.

 

Will you please describe what you were doing in the app when this crash occurred?

[Tony Lawrence]

I was reading Judges 6-7, scrolling up and down. Then when I pressed the next chapter arrow then the freeze occurs. Nothing works. When I quit it and restart it does the same thing at the same place.

[ukfraser]

Tony, i have sort of been able to repeat it. Using judges in nrsv. First time scrolling and next chapter, it froze. When i closed accordance it worked normally for a bit, then froze. Fully closed accordance, When i opened it again, it just froze if i used the next chapter button without scrolling first.

 

Removing the saved session in settings has got it working again normally. (I didnt see you mention that in your thread and thats usually the first thing i do).

 

Im on the the previous ios 10.3.2 and accordance 2.5.5 and its working ok at the moment and i have been scrolling and using next chapter on and off for over 30minutes now. I tend not to use those navigation buttons but select from the top or scroll.

Edited June 20, 2017 by ukfraser

[Scott Knapp]

OK. I'll look through the crash reports to see if there are any applicable to this type of usage.

 

Thanks for the report.

[ukfraser]

Thanks scott

I keep going in to accordance over the last 4 hours and trying and everything is still behaving itself

 

These are the logs i have got. Please let me know if you need anything from them if they havent come through.

[Tony Lawrence]

Tony, i have sort of been able to repeat it. Using judges in nrsv. First time scrolling and next chapter, it froze. When i closed accordance it worked normally for a bit, then froze. Fully closed accordance, When i opened it again, it just froze if i used the next chapter button without scrolling first.

Removing the saved session in settings has got it working again normally. (I didnt see you mention that in your thread and thats usually the first thing i do).

 

Thanks for the suggestion, resetting the saved session (with all the other items) eliminated the crash.

[josue.carames]

I am having the same problem. 

[ukfraser]

Have you removed the saved session?

 

On the very infrequent times accordance misbehaves, this is the first thing i go to.

Edited June 24, 2017 by ukfraser

[josue.carames]

Have you removed the saved session?

 

On the very infrequent times accordance misbehaves, this is the first thing i go to.

It worked! Thank you!