User Notes "Merge" option

[rcx160@gmail.com]

Good Afternoon,

 

Firstly, Thank You for a first class software package..

 

Please can you assist with the following:

I was in the process of merging two user notes when Accordance crashed. On reopening and completing the post crash pop-up, I noticed that the User note that I was trying to merge into has disappeared from the User Notes dropdown menu. However the other remained.

I managed to locate the file in the Accordance documents folder.

The following message now displays when I try to open the note located in the documents folder.

"The user notes file “Main Notes” cannot be opened, because it requires a newer version of Accordance."

 

Which is funny, because I have version 12.1.0, the newest version....!

 

Thank you in advance.

Juan

 

Accordance Crash Log

7/9/17, 16:45:27

Program Version: 12.1.0 (12.1.0)

OS Version: 10.12.5

 

Message: Range check error

Address:   $000000010AE180EF

 

Backtrace:

0   acord                               0x000000010ae180ef acord + 73967

1   acord                               0x000000010afda688 acord + 1918600

2   acord                               0x000000010afdb677 acord + 1922679

3   acord                               0x000000010b009d1a acord + 2112794

4   acord                               0x000000010b042458 acord + 2344024

5   acord                               0x000000010b1331b7 acord + 3330487

6   acord                               0x000000010b132bbe acord + 3328958

7   acord                               0x000000010b1f8c41 acord + 4140097

8   acord                               0x000000010aebac9f acord + 740511

9   acord                               0x000000010aebafef acord + 741359

10  acord                               0x000000010b37d69d acord + 5731997

11  acord                               0x000000010aec1011 acord + 765969

12  acord                               0x000000010b12d4df acord + 3306719

13  acord                               0x000000010b12d461 acord + 3306593

14  acord                               0x000000010b1b7997 acord + 3873175

15  acord                               0x000000010b1f2c51 acord + 4115537

16  acord                               0x000000010b3e9ff1 acord + 6176753

 

Binaries:

0x000000000ae06000 /Applications/Accordance.app/Contents/MacOS/acord

0x000000010bab4000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle

0x000000010bb39000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial

0x000000011536f000 cl_kernels

0x00000001153a6000 cl_kernels

 

 

 

[Billy32792]

Hi Juan,

 

We were sorry to hear of this issue. We have seen this a couple of times before. It is a pretty rare occurrence. If you can send us a copy of the user notes file, we may be able to get it to open for you. We will be happy to try. Just email a copy of the file (or both files if you still have them) to: support@accordancebible.com and we will see if we can do anything to help.

 

Thanks,

 

Billy

[rcx160@gmail.com]

Morning Billy,

 

Thank you for the assistance. I will do that ASAP.

Blessed day for you and the OakTree Team.

 

Juan

[rcx160@gmail.com]

Hi Billy,

 

Any News on the above mentioned..?

 

Just for info... After updating to version 12.1.1 last night, all failed. Accordance instantly crashed on opening, even within save mode. I ended up having to remove and reinstall everything.    .  I am waiting for Easy Install to complete downloading all my modules. Will keep you posted......

 

All the Best, and God bless

 

Juan.

[Billy32792]

Hi Juan,

 

I replied to you yesterday to the email address that you provided, about the user notes. You may need to check your spam folder for the email if you can't find it. I can forward it to you again if needed. Unfortunately those user notes could not be salvaged.

 

I would have been happy to help with your Accordance installation and will be happy to do so in the future if needed. You can download 'TeamViewer' from www.teamviewer.com (it's free and fast) and send us your TeamViewer 'Your ID' and password and we can arrange a time for one of us to screen share with you to help correct this issue.

 

You can call us in support at 407-339-0266 or Skype us at: oaktreesupport. Our office hours are Monday - Friday, from 9 a.m. - 6 p.m. Eastern.

 

If your call goes to voicemail, then we are helping other customers and will call you back as soon as possible.

 

Best wishes,

 

 

Billy

[rcx160@gmail.com]

Hi Billy,

 

My mistake, I should have checked my mail more often....

Thank you again, and I will absolutely make use of your offer if need be in the future. As stated in my mail, everything that I currently need, works 100%.

 

5 Star support from the Accordance team..!!