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Frequent crashing Mac


mythrenegade

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The latest update is rather crash prone. I have screen recordings of the simple events that lead up to them, but the upload limit is 2MB here, and that's about 1/2 of a second... 

 

Basically selecting text, trying to access the copy as menu, all sorts of simple activities cause 12.1.2 to crash.

 

iMac 21.5-inch, Late 2012

3.1 Ghz Intel Core i7

16GB RAM

macOS Sierra 10.12.5

Accordance 12.1.2

 

Joel

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Did any of these crashes lead to a crash report?  Can you post a report, if so?

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Did any of these crashes lead to a crash report?  Can you post a report, if so?

 

Accordance Crash Log
8/2/17, 10:27:44 AM
Program Version: 12.1.2 (12.1.2)
OS Version: 10.12.5
 
Message: Access violation
Address:   $000000010514C136
 
Backtrace:
0   acord                               0x000000010514c136 acord + 1528118
1   acord                               0x0000000105083be4 acord + 707556
2   acord                               0x000000010516e913 acord + 1669395
3   acord                               0x0000000105607fdb acord + 6492123
4   acord                               0x00000001056047b9 acord + 6477753
5   acord                               0x00000001050497ec acord + 468972
6   acord                               0x000000010500897d acord + 203133
7   AppKit                              0x00007fff7d90975e -[NSMenu _populateFromDelegateWithEventRef:] + 334
8   AppKit                              0x00007fff7d906079 -[NSMenu _populateWithEventRef:] + 84
9   AppKit                              0x00007fff7d9088b5 -[NSCarbonMenuImpl _carbonPopulateEvent:handlerCallRef:] + 468
10  AppKit                              0x00007fff7d9085eb NSSLMMenuEventHandler + 1093
11  HIToolbox                           0x00007fff7f1b6d85 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1708
12  HIToolbox                           0x00007fff7f1b5ff6 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 428
13  HIToolbox                           0x00007fff7f1b5e3f SendEventToEventTargetWithOptions + 43
14  HIToolbox                           0x00007fff7f1fe4a9 _Z16SendMenuPopulateP8MenuDataP20OpaqueEventTargetRefjdjP14OpaqueEventRefhPh + 320
15  HIToolbox                           0x00007fff7f22a7f3 _ZL15SendMenuOpeningP14MenuSelectDataP8MenuDatadjjP14__CFDictionaryhPh + 305
16  HIToolbox                           0x00007fff7f244a57 _ZL11DrawTheMenuP14MenuSelectDataPP9__CFArrayhPh + 280
 
Binaries:
0x0000000004fd7000 /Applications/Accordance.app/Contents/MacOS/acord
0x0000000105c91000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
0x0000000105d18000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial
0x000000010ba9c000 cl_kernels

 

0x000000010817d000 cl_kernels
 
Accordance Crash Log
8/2/17, 10:28:12 AM
Program Version: 12.1.2 (12.1.2)
OS Version: 10.12.5
 
Message: Access violation
Address:   $000000010192A136
 
Backtrace:
0   acord                               0x000000010192a136 acord + 1528118
1   acord                               0x0000000101861be4 acord + 707556
2   acord                               0x000000010194c913 acord + 1669395
3   acord                               0x0000000101de5fdb acord + 6492123
4   acord                               0x0000000101de27b9 acord + 6477753
5   acord                               0x00000001018277ec acord + 468972
6   acord                               0x00000001017e697d acord + 203133
7   AppKit                              0x00007fff7d90975e -[NSMenu _populateFromDelegateWithEventRef:] + 334
8   AppKit                              0x00007fff7d906079 -[NSMenu _populateWithEventRef:] + 84
9   AppKit                              0x00007fff7d9088b5 -[NSCarbonMenuImpl _carbonPopulateEvent:handlerCallRef:] + 468
10  AppKit                              0x00007fff7d9085eb NSSLMMenuEventHandler + 1093
11  HIToolbox                           0x00007fff7f1b6d85 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1708
12  HIToolbox                           0x00007fff7f1b5ff6 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 428
13  HIToolbox                           0x00007fff7f1b5e3f SendEventToEventTargetWithOptions + 43
14  HIToolbox                           0x00007fff7f1fe4a9 _Z16SendMenuPopulateP8MenuDataP20OpaqueEventTargetRefjdjP14OpaqueEventRefhPh + 320
15  HIToolbox                           0x00007fff7f22a7f3 _ZL15SendMenuOpeningP14MenuSelectDataP8MenuDatadjjP14__CFDictionaryhPh + 305
16  HIToolbox                           0x00007fff7f244a57 _ZL11DrawTheMenuP14MenuSelectDataPP9__CFArrayhPh + 280
 
Binaries:
0x00000000017b5000 /Applications/Accordance.app/Contents/MacOS/acord
0x000000010246a000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
0x00000001024ef000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial
 
Accordance Crash Log
8/2/17, 10:28:48 AM
Program Version: 12.1.2 (12.1.2)
OS Version: 10.12.5
 
Message: Access violation
Address:   $0000000108516136
 
Backtrace:
0   acord                               0x0000000108516136 acord + 1528118
1   acord                               0x000000010844dbe4 acord + 707556
2   acord                               0x0000000108538913 acord + 1669395
3   acord                               0x00000001089d1fdb acord + 6492123
4   acord                               0x00000001089ce7b9 acord + 6477753
5   acord                               0x00000001084137ec acord + 468972
6   acord                               0x00000001083d297d acord + 203133
7   AppKit                              0x00007fff7d90975e -[NSMenu _populateFromDelegateWithEventRef:] + 334
8   AppKit                              0x00007fff7d906079 -[NSMenu _populateWithEventRef:] + 84
9   AppKit                              0x00007fff7d9088b5 -[NSCarbonMenuImpl _carbonPopulateEvent:handlerCallRef:] + 468
10  AppKit                              0x00007fff7d9085eb NSSLMMenuEventHandler + 1093
11  HIToolbox                           0x00007fff7f1b6d85 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1708
12  HIToolbox                           0x00007fff7f1b5ff6 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 428
13  HIToolbox                           0x00007fff7f1b5e3f SendEventToEventTargetWithOptions + 43
14  HIToolbox                           0x00007fff7f1fe4a9 _Z16SendMenuPopulateP8MenuDataP20OpaqueEventTargetRefjdjP14OpaqueEventRefhPh + 320
15  HIToolbox                           0x00007fff7f22a7f3 _ZL15SendMenuOpeningP14MenuSelectDataP8MenuDatadjjP14__CFDictionaryhPh + 305
16  HIToolbox                           0x00007fff7f244a57 _ZL11DrawTheMenuP14MenuSelectDataPP9__CFArrayhPh + 280
 
Binaries:
0x00000000083a1000 /Applications/Accordance.app/Contents/MacOS/acord
0x0000000109055000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
0x00000001090d7000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial
0x000000010ba73000 cl_kernels
 
Accordance Crash Log
8/2/17, 10:53:01 AM
Program Version: 12.1.2 (12.1.2)
OS Version: 10.12.5
 
Message: Access violation
Address:   $0000000108321136
 
Backtrace:
0   acord                               0x0000000108321136 acord + 1528118
1   acord                               0x0000000108258be4 acord + 707556
2   acord                               0x0000000108343913 acord + 1669395
3   acord                               0x00000001087dcfdb acord + 6492123
4   acord                               0x00000001087d97b9 acord + 6477753
5   acord                               0x000000010821e7ec acord + 468972
6   acord                               0x00000001081dd97d acord + 203133
7   AppKit                              0x00007fff7d90975e -[NSMenu _populateFromDelegateWithEventRef:] + 334
8   AppKit                              0x00007fff7d906079 -[NSMenu _populateWithEventRef:] + 84
9   AppKit                              0x00007fff7d9088b5 -[NSCarbonMenuImpl _carbonPopulateEvent:handlerCallRef:] + 468
10  AppKit                              0x00007fff7d9085eb NSSLMMenuEventHandler + 1093
11  HIToolbox                           0x00007fff7f1b6d85 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1708
12  HIToolbox                           0x00007fff7f1b5ff6 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 428
13  HIToolbox                           0x00007fff7f1b5e3f SendEventToEventTargetWithOptions + 43
14  HIToolbox                           0x00007fff7f1fe4a9 _Z16SendMenuPopulateP8MenuDataP20OpaqueEventTargetRefjdjP14OpaqueEventRefhPh + 320
15  HIToolbox                           0x00007fff7f22a7f3 _ZL15SendMenuOpeningP14MenuSelectDataP8MenuDatadjjP14__CFDictionaryhPh + 305
16  HIToolbox                           0x00007fff7f244a57 _ZL11DrawTheMenuP14MenuSelectDataPP9__CFArrayhPh + 280
 
Binaries:
0x00000000081ac000 /Applications/Accordance.app/Contents/MacOS/acord
0x0000000108e61000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
0x0000000108ee3000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial
0x000000011280e000 cl_kernels
 
Accordance Crash Log
8/3/17, 9:52:12 AM
Program Version: 12.1.2 (12.1.2)
OS Version: 10.12.5
 
Message: Access violation
Address:   $0000000107432136
 
Backtrace:
0   acord                               0x0000000107432136 acord + 1528118
1   acord                               0x0000000107369be4 acord + 707556
2   acord                               0x0000000107454913 acord + 1669395
3   acord                               0x00000001073439c4 acord + 551364
4   acord                               0x00000001075438ea acord + 2648298
5   acord                               0x00000001072e6554 acord + 169300
6   acord                               0x000000010735fff2 acord + 667634
7   AppKit                              0x00007fff7e06e3ca -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 4340
8   AppKit                              0x00007fff7e06cf0a -[NSWindow(NSEventRouting) sendEvent:] + 541
9   acord                               0x0000000107324538 acord + 423224
10  AppKit                              0x00007fff7def1681 -[NSApplication(NSEvent) sendEvent:] + 1145
11  acord                               0x000000010732f016 acord + 466966
12  AppKit                              0x00007fff7d76c427 -[NSApplication run] + 1002
13  acord                               0x000000010732c8e3 acord + 456931
 
Binaries:
0x00000000072bd000 /Applications/Accordance.app/Contents/MacOS/acord
0x0000000107f77000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
0x0000000107fff000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial
 
Accordance Crash Log
8/3/17, 9:53:09 AM
Program Version: 12.1.2 (12.1.2)
OS Version: 10.12.5
 
Message: Access violation
Address:   $00000001063A8136
 
Backtrace:
0   acord                               0x00000001063a8136 acord + 1528118
1   acord                               0x00000001062dfbe4 acord + 707556
2   acord                               0x00000001063ca913 acord + 1669395
3   acord                               0x0000000106863fdb acord + 6492123
4   acord                               0x00000001068607b9 acord + 6477753
5   acord                               0x00000001062a57ec acord + 468972
6   acord                               0x000000010626497d acord + 203133
7   AppKit                              0x00007fff7d90975e -[NSMenu _populateFromDelegateWithEventRef:] + 334
8   AppKit                              0x00007fff7d906079 -[NSMenu _populateWithEventRef:] + 84
9   AppKit                              0x00007fff7d9088b5 -[NSCarbonMenuImpl _carbonPopulateEvent:handlerCallRef:] + 468
10  AppKit                              0x00007fff7d9085eb NSSLMMenuEventHandler + 1093
11  HIToolbox                           0x00007fff7f1b6d85 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1708
12  HIToolbox                           0x00007fff7f1b5ff6 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 428
13  HIToolbox                           0x00007fff7f1b5e3f SendEventToEventTargetWithOptions + 43
14  HIToolbox                           0x00007fff7f1fe4a9 _Z16SendMenuPopulateP8MenuDataP20OpaqueEventTargetRefjdjP14OpaqueEventRefhPh + 320
15  HIToolbox                           0x00007fff7f22a7f3 _ZL15SendMenuOpeningP14MenuSelectDataP8MenuDatadjjP14__CFDictionaryhPh + 305
16  HIToolbox                           0x00007fff7f244a57 _ZL11DrawTheMenuP14MenuSelectDataPP9__CFArrayhPh + 280
 
Binaries:
0x0000000006233000 /Applications/Accordance.app/Contents/MacOS/acord
0x0000000106ee9000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
0x0000000106f72000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial
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Thanks for the reports, we'll look into it!  Unfortunately v12.1.3 just went live, so any fix will have to wait for v12.1.4.  If you are still able to get a screen recording live, it would be appreciated.  Perhaps you could upload a clip to Vimeo or Youtube temporarily?  Or upload it to Dropbox and post a link?

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It was happening consistently when Accordance would give me a popup of cross references (one I never wanted in the first place but it comes up at inconvenient times) and then I would try to, after getting rid of the unwanted popup, choose an item from the copy as menu. It was happening every time until I tried to record it, of course. Since I don't know what triggers the popup, and never want it anyway, I couldn't get it to happen in this video, but the crash happened anyway: 

 

https://www.dropbox.com/s/jvqwlt6m2244bty/Crash%202.mov?dl=0

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