R. Mansfield Posted August 8, 2017 Share Posted August 8, 2017 Check for App Update because Accordance Bible Software for Windows & Macintosh has been updated to version 12.1.3 (a few bug fixes)! Mac notes: Win notes: 1 Link to comment Share on other sites More sharing options...
mgvh Posted August 9, 2017 Share Posted August 9, 2017 On Windows 10: I had troubles with 12.1.2.1 crashing and not allowing for Analytics to work, so I reverted back to 12.0.6. Just installed this new version, and it seems to work... Analytics works, copying text works... BUT I'm trying to create some training helps for my students. When I take a screenshot, Accordance must be doing something to the memory. Image won't copy, and after I try an image copy, textual copy no longer works either. Trying to copy will cause Powerpoint to create a message to save/close the program. It will crash Word or Wordpad if I try to paste into those programs. Once I quit Accordance, then the copy/paste works again. This is extremely frustrating... going back to 12.0.6 again. Link to comment Share on other sites More sharing options...
Anthony Sepulveda Posted August 9, 2017 Share Posted August 9, 2017 Hey, this is interesting. These past few days I noticed this problem too, but I attributed it to the operating system; I didn't think Accordance had anything to do with it, but now that you mention this, the cut/copy-paste issues did occur while Accordance was open... Link to comment Share on other sites More sharing options...
Anthony Sepulveda Posted August 9, 2017 Share Posted August 9, 2017 Yes, I could confirm now: even with v12.1.3, Accordance still causes a clipboard issue in Windows 10 which affects other programs. Link to comment Share on other sites More sharing options...
R. Mansfield Posted August 9, 2017 Author Share Posted August 9, 2017 We apologize for the issue with the print screen command. This bug has been reported and will be fixed in the next update. Link to comment Share on other sites More sharing options...
Anthony Sepulveda Posted August 10, 2017 Share Posted August 10, 2017 Yes, but it's not just the print screen. As long as Accordance is open, at times I could not even copy-paste texts from within the same Word document, or even in Notepad++. Link to comment Share on other sites More sharing options...
senilemonk Posted August 10, 2017 Share Posted August 10, 2017 I also can't copy and paste in various programs including Notepad ++ when Accordance is open. Link to comment Share on other sites More sharing options...
mgvh Posted August 10, 2017 Share Posted August 10, 2017 I can make the copy/paste lock up when I use print screen with Accordance, but as others have noted, it sometimes will lock up just doing normal copy/paste of text. Link to comment Share on other sites More sharing options...
Helen Brown Posted August 11, 2017 Share Posted August 11, 2017 The bug on Windows has been identified, and we'll get a fix out for it ASAP. Link to comment Share on other sites More sharing options...
Anthony Sepulveda Posted August 11, 2017 Share Posted August 11, 2017 Great! Thanks! It was beginning to get on my nerves on some moments. 1 Link to comment Share on other sites More sharing options...
Joel Brown Posted August 11, 2017 Share Posted August 11, 2017 I believe 12.1.3.1 is now live (Windows only) with this bug fix. Many apologies for the hassles, but hopefully this is a good stable version for a while. Link to comment Share on other sites More sharing options...
mgvh Posted August 12, 2017 Share Posted August 12, 2017 So far, so good! Thanks! Link to comment Share on other sites More sharing options...
mgvh Posted August 12, 2017 Share Posted August 12, 2017 Oy... spoke too soon. I wasn't doing anything in Accordance. It was sitting in the background and simply crashed. Here's the log: Accordance Crash Log OS:10.0 Windows 10 or Server 2016 Memory load (MB): 50% Physical: 12248 Avail: 6007 Free disk user (MB): 1344429 All free: 1344429 Accordance Version 12.1.3.1 (12.1.3.1)Message: Access violationAddress: $631E7EA7Backtrace: $631E7EA7 $74C12B5B $74C050F3 $74C04A82 $74C04850 $00403F6A Link to comment Share on other sites More sharing options...
mgvh Posted August 15, 2017 Share Posted August 15, 2017 Accordance still crashing while sitting in the background Accordance Crash Log OS:10.0 Windows 10 or Server 2016 Memory load (MB): 57% Physical: 8074 Avail: 3421 Free disk user (MB): 80175 All free: 80175 Accordance Version 12.1.3.1 (12.1.3.1)Message: Access violationAddress: $77694F35Backtrace: $77694F35 $0053A438 $00539CB1 $0053ACB1 $0053F02D $00553301 $76F62B5B $76F550F3 $76F54D4A $76F5EC69 $7741411D $00403F7B Link to comment Share on other sites More sharing options...
mgvh Posted August 16, 2017 Share Posted August 16, 2017 Today Accordance crashed when I started it. Included here is log. I was able to restart without problem. Accordance Crash Log OS:10.0 Windows 10 or Server 2016 Memory load (MB): 58% Physical: 8074 Avail: 3364 Free disk user (MB): 79917 All free: 79917 Accordance Version 12.1.3.1 (12.1.3.1)Message: Access violationAddress: $0FEB4F35Backtrace: $0FEB4F35 $0053A438 $00539CB1 $0053ACB1 $0053F119 $00553301 $76F62B5B $76F550F3 $76F54D4A $76F5EC69 $7741411D $00403F7B Link to comment Share on other sites More sharing options...
Orly Margolis Posted August 17, 2017 Share Posted August 17, 2017 Hi, The reason for your crash has to do with Dropbox sync. I am assuming that you have it set to automatically sync - since you get the crash at odd times. You may be able to generate the crash at will if you select Utilities -> Sync with Dropbox... If it does crash, would you mind pressing Ctrl+Alt when selecting Utilities -> Sync with Dropbox... ? This will generate a 'debug Information' file that you could fine at: C:\Users\YOUR NAME\Documents\Accordance Files. Please pm me that file. Thank you Link to comment Share on other sites More sharing options...
mgvh Posted August 17, 2017 Share Posted August 17, 2017 Hi, The reason for your crash has to do with Dropbox sync. I am assuming that you have it set to automatically sync - since you get the crash at odd times. You may be able to generate the crash at will if you select Utilities -> Sync with Dropbox... If it does crash, would you mind pressing Ctrl+Alt when selecting Utilities -> Sync with Dropbox... ? This will generate a 'debug Information' file that you could fine at: C:\Users\YOUR NAME\Documents\Accordance Files. Please pm me that file. Thank you That makes sense, and I do have automatic sync... I just forced the sync, and it worked fine. No crash. I'll keep an eye on it. Thanks. Link to comment Share on other sites More sharing options...
Douglas Fyfe Posted August 17, 2017 Share Posted August 17, 2017 AAAH! It was Accordance the whole time! I was pointing fingers at TeamViewer, Evernote, Windows update - all I can say is phew! Thanks for finding and sorting it. Link to comment Share on other sites More sharing options...
mgvh Posted August 17, 2017 Share Posted August 17, 2017 Still using 12.1.3.1. Closed the program last night and put computer into hibernation. When I started it this morning it froze in that the splash screen could not be removed. (Accordance was running behind it, but the splash screen obscured the program.) It required killing Accordance in Task Manager. Restarted successfully a few times since then . Link to comment Share on other sites More sharing options...
mgvh Posted August 19, 2017 Share Posted August 19, 2017 Now working on my home computer, also Win 10. I had opened a new Workspace to run a Greek construct search. I tried dragging a text tab from that workspace back into my original workspace, and it caused a crash. Here's the log: Accordance Crash Log OS:10.0 Windows 10 or Server 2016 Memory load (MB): 42% Physical: 12248 Avail: 7043 Free disk user (MB): 1344544 All free: 1344544 Accordance Version 12.1.3.1 (12.1.3.1)Message: Access violationAddress: $00000000Backtrace: $00000000 $005A080C $005A0524 $005A03A0 $004475DC $004478B1 $0054E19E $00551F77 $74D02B5B $74CF50F3 $74CF4D4A $74CFEC69 $778F411D $74CE090F $6CEB7F94 $77160D65 $77160A4A Link to comment Share on other sites More sharing options...
Diatheke76 Posted August 19, 2017 Share Posted August 19, 2017 Why does the crash report always say: "Access violation "? Thanks! Link to comment Share on other sites More sharing options...
Λύχνις Δαν Posted August 19, 2017 Share Posted August 19, 2017 It's what would be reported on Linux/*nix as a SEGV - a segmentation violation. It basically means that an attempt was made to access a memory location which the program does not have access to. If I'm reading the trace correctly the offending address is 0. This is very commonly completely invalid for user code to access on modern OSs. Curiously it appears in the stack backtrace which is very odd to me but then I'm not a Windows developer. Thx D Link to comment Share on other sites More sharing options...
Orly Margolis Posted August 20, 2017 Share Posted August 20, 2017 Mark, 1. Please start a new entry for new bugs - it will be easier for other users to find. 2. I cannot duplicate this one or the previous crash you reported, and I suspect that I do not follow your steps correctly. It will be great if you could show me what you do to generate this crash using Team Viewer. You can PM me when you have time to do that. Link to comment Share on other sites More sharing options...
mgvh Posted August 21, 2017 Share Posted August 21, 2017 Just crashed again when I was switching away from Accordance to my browser. I'll start a new thread. If I can ever cause a repeatable crash, I'll use TeamViewer to let you see what's going on. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now