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Problem displaying Greek font (Helena)

Greek font Helena

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#1 CanarsieMan500

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Posted 12 August 2017 - 12:51 PM

I am on Mac OSX Sierra. Accordance 12.1.3.

 

Recently the Greek font has not been displaying correctly, it is giving odd characters in various places. So far I've tried the following:

 

1. Cleaned up fonts when opening Accordance in Safe Mode.

2. Cleaned up fonts in Font Book. Note, I actually have been using Suitcase Fusion for font management for several years, no problem till now.

3. Reinstalled Accordance.

 

At one point the problem resolved upon restarting the computer, but no longer.

 

I see also in Preferences / Unicode Display Settings, neither Helena nor Yehudit appear as choices in the pull down menus. They are activated in Suitcase Fusion. 

 

Note also that if I copy/paste into Word, Helena appears properly - so it seems to be a display issue, not an issue with the font itself.

 

This problem may have begun when I upgraded to 12.1.3, so I am wondering if there is some issue in that version.

 

Regards,

Rich R.


Rich Robinson

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San Francisco, CA 94102

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#2 Helen Brown

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Posted 12 August 2017 - 04:12 PM

The display issue is a little older, but there is an easy fix:

 

Please open Accordance in Safe Mode to correct this issue. In order to open Accordance Safe Mode on a Mac computer, press your ‘option’ key as you open Accordance. In the Safe Mode window, choose the last option  'Clean up installed fonts' and Launch Accordance.
 


Helen Brown
OakTree Software

#3 Fabian

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Posted 12 August 2017 - 04:29 PM

 

 

1. Cleaned up fonts when opening Accordance in Safe Mode.

 

 

Mmmh he wrote he had done this.

 

Even what I suggested to do he had done. 

 

 

2. Cleaned up fonts in Font Book. Note, I actually have been using Suitcase Fusion for font management for several years, no problem till now.

 

 

Rich, have you deleted ALL Helena Fonts on your Mac? and installed Accordance new?

 

Greetings

 

Fabian


Greetings

 

Fabian

 

ATTENTION: My bug reports are all with the GERMAN INTERFACE and with the EUROPEAN NOTATION! It can be the English interface has no bug, which I describe.

 

Mac Air (13-inch, Mid 2013)

1,3 GHz Intel Core i5

4GB Ram

Next time: I'll buy only one with Retina, and hopefully without a glossy screen. A faster CPU and more RAM.

 

Sierra 10.12.5

Accordance 12.0.6 and waiting on 13 (on iPad Pro with 3D touch)

 

iPhone 4S

iOS 9.3.5

Accordance Mobile 2.5.5


#4 CanarsieMan500

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Posted 13 August 2017 - 01:33 AM

Haven't tried deleting all Helena fonts before reinstalling Accordance. I will try that and see if the problem corrects.


Rich Robinson

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Jews for Jesus

60 Haight Street

San Francisco, CA 94102

[email protected]


#5 Fabian

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Posted 13 August 2017 - 06:44 AM

Haven't tried deleting all Helena fonts before reinstalling Accordance. I will try that and see if the problem corrects.

 

By a friend of mine this steps has helped him to solve his issue. Only "1. Cleaned up fonts when opening Accordance in Safe Mode." hadn't solved his issue. 

 

Yes try it.

 

Greetings

 

Fabian


Greetings

 

Fabian

 

ATTENTION: My bug reports are all with the GERMAN INTERFACE and with the EUROPEAN NOTATION! It can be the English interface has no bug, which I describe.

 

Mac Air (13-inch, Mid 2013)

1,3 GHz Intel Core i5

4GB Ram

Next time: I'll buy only one with Retina, and hopefully without a glossy screen. A faster CPU and more RAM.

 

Sierra 10.12.5

Accordance 12.0.6 and waiting on 13 (on iPad Pro with 3D touch)

 

iPhone 4S

iOS 9.3.5

Accordance Mobile 2.5.5


#6 CanarsieMan500

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Posted 13 August 2017 - 07:54 AM

Deleting Helena and then reinstalling solved the problem.  However, now I need to locate Helena for Suitcase Fusion to make use of it in Word.  A Spotlight search doesn't locate it. Where does Accordance store its fonts in 12.1.3 on OSX Sierra?


Rich Robinson

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Jews for Jesus

60 Haight Street

San Francisco, CA 94102

[email protected]


#7 Julia Falling

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Posted 13 August 2017 - 07:59 AM

It's in User > Library > Fonts.  To get to your User Library, use the Go in the menu bar (Finder) while holding down the option key.


Julia Falling

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#8 CanarsieMan500

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Posted 13 August 2017 - 10:02 AM

It does not appear there for some reason. Nor does Spotlight locate it. Any ideas? 


Rich Robinson

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#9 Helen Brown

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Posted 13 August 2017 - 11:02 AM

That is the correct location, but actually we do not recommend that you use our older individual fonts in Word, but rather the new Accordance Unicode font which contains almost all characters from our older fonts.

 

You would still need Helena for older documents saved with it. Running a fresh copy of Accordance 12.1.3 should reinstall the older fonts on Mac (not on Windows).

 

I will be happy to screenshare to sort all this our for you. You can send a PM with your contact information.


Helen Brown
OakTree Software





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