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Accordance 12.1.3.1 Windows 10 Crashes


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#1 mgvh

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Posted 20 August 2017 - 08:23 PM

Program was working fine. When I toggled over to my browser, Accordance crashed. Here's the log:

 

Accordance Crash Log
    OS:10.0 Windows 10 or Server 2016
    Memory load (MB): 48% Physical: 12248 Avail: 6279
    Free disk user (MB): 1344623 All free: 1344623
    Accordance Version 12.1.3.1 (12.1.3.1)


Message: Access violation
Address:   $70A52BDC

Backtrace:
  $70A52BDC
  $70A52C64
  $70A530DE
  $00537CAD
  $0053F0FD
  $00553301
  $74D02B5B
  $74CF50F3
  $74CF4D4A
  $74CFEC69
  $778F411D
  $00403F7B



#2 mgvh

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Posted 20 August 2017 - 08:26 PM

After crash noted in previous post, I tried to restart. Said yes to recover latest autosaved session. Accordance crashed on startup. I think this is an identical crash log as previous.

Tried to restart again: crash. Same log

Tried to restart again and chose not to use most recent autosaved session: crash, same log

 

 

Accordance Crash Log
    OS:10.0 Windows 10 or Server 2016
    Memory load (MB): 48% Physical: 12248 Avail: 6301
    Free disk user (MB): 1344623 All free: 1344623
    Accordance Version 12.1.3.1 (12.1.3.1)


Message: Access violation
Address:   $70A52BDC

Backtrace:
  $70A52BDC
  $70A52C64
  $70A530DE
  $00537CAD
  $0053F0FD
  $00553301
  $74D02B5B
  $74CF50F3
  $74CF4D4A
  $74CFEC69
  $778F411D
  $00403F7B



#3 mgvh

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Posted 20 August 2017 - 09:04 PM

Could not get Accordance started without crashing. Restarted whole system. Started Accordance > crash.

Slightly different crash log.

 

Accordance Crash Log
    OS:10.0 Windows 10 or Server 2016
    Memory load (MB): 19% Physical: 12248 Avail: 9820
    Free disk user (MB): 1344624 All free: 1344624
    Accordance Version 12.1.3.1 (12.1.3.1)


Message: Access violation
Address:   $694C2BDC

Backtrace:
  $694C2BDC
  $694C2C64
  $694C30DE
  $00537CAD
  $0053F0FD
  $00553301
  $76DB2B5B
  $76DA50F3
  $76DA4D4A
  $76DAEC69
  $7703411D
  $00403F7B


Started in Safe Mode and cleared caches, disabled updates and Dropbox syncs, cleared startup.

Accordance started fine.

In light of previous discussions, I tried to use Dropbox sync from menu >> Crash

Here's the log:

 

Accordance Crash Log
    OS:10.0 Windows 10 or Server 2016
    Memory load (MB): 31% Physical: 12248 Avail: 8444
    Free disk user (MB): 1344624 All free: 1344624
    Accordance Version 12.1.3.1 (12.1.3.1)


Message: Access violation
Address:   $68452BDC

Backtrace:
  $68452BDC
  $68452C64
  $684530DE
  $00537CAD
  $0053F0FD
  $00553301
  $76DB2B5B
  $76DA50F3
  $76DA4D4A
  $76DAEC69
  $7703411D
  $00403F7B



#4 mgvh

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Posted 20 August 2017 - 09:15 PM

Restarted in normal mode. Everything seems to be fine. I have Dropbox sync set to manual.

Did a bunch of tasks opening/closing texts, resources...

Tried a Dropbox sync >>> CRASH

So it appears at least part of the problem due to Dropbox sync.

I will leave it on manual sync for now.



#5 Bob Deacon

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Posted 21 August 2017 - 09:00 AM

mgvh, I stopped using the auto feature in Dropbox long ago due to the same issues you are experiencing!

 

Bob


Bob Deacon Interim Pastor Galatia Baptist Church Seaboard NC Dell Inspiron, MacBook Pro<p>Windows 10, OSX Sierra Accordance 12


#6 mgvh

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Posted 21 August 2017 - 08:03 PM

Program has been working fine all day after initial crash and since I turned off automatic Dropbox syncing.

Just went to open a new workspace I had created, and program crashed. Here's the log:

 

Accordance Crash Log
    OS:10.0 Windows 10 or Server 2016
    Memory load (MB): 66% Physical: 8074 Avail: 2664
    Free disk user (MB): 75358 All free: 75358
    Accordance Version 12.1.3.1 (12.1.3.1)


Message: Access violation
Address:   $00659750

Backtrace:
  $00659750
  $009808A8
  $0097F3AB
  $00891F83
  $0089476D
  $0089BB69
  $00957523
  $004E113A
  $004E13B5
  $006CFE74
  $006DF315
  $0077FC68
  $0094924A
  $00946679
  $0094611D
  $00945FD2
  $009460AF

 

I am able to restart the program without incident. Trying to open the workspace again causes a crash again. Same crash log.


Edited by mgvh, 21 August 2017 - 08:05 PM.


#7 Gordon

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Posted 01 September 2017 - 08:11 AM

Posted Yesterday, 09:51 PM

accordance 12.1.3.1

windows 10

 

Accordance Crash Log
    OS:10.0 Windows 10 or Server 2016
    Memory load (MB): 49% Physical: 3032 Avail: 1520
    Free disk user (MB): 245807 All free: 245807
    Accordance Version 12.1.3.1 (12.1.3.1)
 
 
Message: Access violation
Address:   $00000000
 
Backtrace: 
  $00000000
  $00511C01
  $005115DB
  $00511491
  $0050F224
  $00517C5B
  $00580E02
  $0055590A
  $75A88233
  $75A5E638
  $75A5DE8B
  $0056D36C
  $75A88233
  $75A5E638
  $75A5E3A5
  $75A75D6F
  $778F4C06

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#8 Daniel K

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Posted 06 September 2017 - 06:53 PM

i have very similar problems.  

The crash is repeatable every time I close a tab.

 

here's the log

 

Accordance Crash Log
    OS:10.0 Windows 10 or Server 2016
    Memory load (MB): 50% Physical: 8070 Avail: 4011
    Free disk user (MB): 86120 All free: 86120
    Accordance Version 12.1.2.1 (12.1.2.1)
 
 
Message: Access violation
Address:   $00000000
 
Backtrace: 
  $00000000
  $743F2B5B
  $743E50F3
  $743DAEB7
  $0056D29C
  $743F2B5B
  $743E50F3
  $743E4A82

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#9 mgvh

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Posted 07 September 2017 - 08:24 PM

2 times Acc froze on me today and 3 times crashed. (random reasons, including just sitting in background) I ran a diagnostic version of Acc for them over a week ago, and they thought they had found the problem. Eagerly waiting for the update...






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