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Accordance 12.1.3.1 Windows 10 Crashes


mgvh

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Program was working fine. When I toggled over to my browser, Accordance crashed. Here's the log:

 

Accordance Crash Log
    OS:10.0 Windows 10 or Server 2016
    Memory load (MB): 48% Physical: 12248 Avail: 6279
    Free disk user (MB): 1344623 All free: 1344623
    Accordance Version 12.1.3.1 (12.1.3.1)


Message: Access violation
Address:   $70A52BDC

Backtrace:
  $70A52BDC
  $70A52C64
  $70A530DE
  $00537CAD
  $0053F0FD
  $00553301
  $74D02B5B
  $74CF50F3
  $74CF4D4A
  $74CFEC69
  $778F411D
  $00403F7B

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After crash noted in previous post, I tried to restart. Said yes to recover latest autosaved session. Accordance crashed on startup. I think this is an identical crash log as previous.

Tried to restart again: crash. Same log

Tried to restart again and chose not to use most recent autosaved session: crash, same log

 

 

Accordance Crash Log
    OS:10.0 Windows 10 or Server 2016
    Memory load (MB): 48% Physical: 12248 Avail: 6301
    Free disk user (MB): 1344623 All free: 1344623
    Accordance Version 12.1.3.1 (12.1.3.1)


Message: Access violation
Address:   $70A52BDC

Backtrace:
  $70A52BDC
  $70A52C64
  $70A530DE
  $00537CAD
  $0053F0FD
  $00553301
  $74D02B5B
  $74CF50F3
  $74CF4D4A
  $74CFEC69
  $778F411D
  $00403F7B

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Could not get Accordance started without crashing. Restarted whole system. Started Accordance > crash.

Slightly different crash log.

 

Accordance Crash Log
    OS:10.0 Windows 10 or Server 2016
    Memory load (MB): 19% Physical: 12248 Avail: 9820
    Free disk user (MB): 1344624 All free: 1344624
    Accordance Version 12.1.3.1 (12.1.3.1)


Message: Access violation
Address:   $694C2BDC

Backtrace:
  $694C2BDC
  $694C2C64
  $694C30DE
  $00537CAD
  $0053F0FD
  $00553301
  $76DB2B5B
  $76DA50F3
  $76DA4D4A
  $76DAEC69
  $7703411D
  $00403F7B


Started in Safe Mode and cleared caches, disabled updates and Dropbox syncs, cleared startup.

Accordance started fine.

In light of previous discussions, I tried to use Dropbox sync from menu >> Crash

Here's the log:

 

Accordance Crash Log
    OS:10.0 Windows 10 or Server 2016
    Memory load (MB): 31% Physical: 12248 Avail: 8444
    Free disk user (MB): 1344624 All free: 1344624
    Accordance Version 12.1.3.1 (12.1.3.1)


Message: Access violation
Address:   $68452BDC

Backtrace:
  $68452BDC
  $68452C64
  $684530DE
  $00537CAD
  $0053F0FD
  $00553301
  $76DB2B5B
  $76DA50F3
  $76DA4D4A
  $76DAEC69
  $7703411D
  $00403F7B

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Restarted in normal mode. Everything seems to be fine. I have Dropbox sync set to manual.

Did a bunch of tasks opening/closing texts, resources...

Tried a Dropbox sync >>> CRASH

So it appears at least part of the problem due to Dropbox sync.

I will leave it on manual sync for now.

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mgvh, I stopped using the auto feature in Dropbox long ago due to the same issues you are experiencing!

 

Bob

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Program has been working fine all day after initial crash and since I turned off automatic Dropbox syncing.

Just went to open a new workspace I had created, and program crashed. Here's the log:

 

Accordance Crash Log
    OS:10.0 Windows 10 or Server 2016
    Memory load (MB): 66% Physical: 8074 Avail: 2664
    Free disk user (MB): 75358 All free: 75358
    Accordance Version 12.1.3.1 (12.1.3.1)


Message: Access violation
Address:   $00659750

Backtrace:
  $00659750
  $009808A8
  $0097F3AB
  $00891F83
  $0089476D
  $0089BB69
  $00957523
  $004E113A
  $004E13B5
  $006CFE74
  $006DF315
  $0077FC68
  $0094924A
  $00946679
  $0094611D
  $00945FD2
  $009460AF

 

I am able to restart the program without incident. Trying to open the workspace again causes a crash again. Same crash log.

Edited by mgvh
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  • 2 weeks later...

Posted Yesterday, 09:51 PM

accordance 12.1.3.1

windows 10

 

Accordance Crash Log
    OS:10.0 Windows 10 or Server 2016
    Memory load (MB): 49% Physical: 3032 Avail: 1520
    Free disk user (MB): 245807 All free: 245807
    Accordance Version 12.1.3.1 (12.1.3.1)
 
 
Message: Access violation
Address:   $00000000
 
Backtrace: 
  $00000000
  $00511C01
  $005115DB
  $00511491
  $0050F224
  $00517C5B
  $00580E02
  $0055590A
  $75A88233
  $75A5E638
  $75A5DE8B
  $0056D36C
  $75A88233
  $75A5E638
  $75A5E3A5
  $75A75D6F
  $778F4C06
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i have very similar problems.  

The crash is repeatable every time I close a tab.

 

here's the log

 

Accordance Crash Log
    OS:10.0 Windows 10 or Server 2016
    Memory load (MB): 50% Physical: 8070 Avail: 4011
    Free disk user (MB): 86120 All free: 86120
    Accordance Version 12.1.2.1 (12.1.2.1)
 
 
Message: Access violation
Address:   $00000000
 
Backtrace: 
  $00000000
  $743F2B5B
  $743E50F3
  $743DAEB7
  $0056D29C
  $743F2B5B
  $743E50F3
  $743E4A82
  • Like 1
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2 times Acc froze on me today and 3 times crashed. (random reasons, including just sitting in background) I ran a diagnostic version of Acc for them over a week ago, and they thought they had found the problem. Eagerly waiting for the update...

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