R. Mansfield Posted October 27, 2017 Share Posted October 27, 2017 Accordance for Windows/Mac has been updated to v. 12.1.4. bringing numerous changes, including enhancements for Accordance links and significant bug fixes. Access App Update from within your copy of Accordance to install this latest version. For a full list of new features and changes since the release of v. 12, please see our "New Features Since 12.0" page. 1 Link to comment Share on other sites More sharing options...
miguel1981 Posted October 27, 2017 Share Posted October 27, 2017 There seems to be a problem with the update, it pops up as "Error in retrieving info" and then says if "i am connected to internet" any suggestion? Link to comment Share on other sites More sharing options...
Joseph Posted October 28, 2017 Share Posted October 28, 2017 I have faced a similar problem of now being able to run the 12.1.4 installer in Windows 10 1703 build. The error dialog is "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item." Link to comment Share on other sites More sharing options...
Anthony Sepulveda Posted October 28, 2017 Share Posted October 28, 2017 In Windows 10 v1709 I get an "Update Error" for App Update, while Content Updates connect as normal... Link to comment Share on other sites More sharing options...
R. Mansfield Posted October 28, 2017 Author Share Posted October 28, 2017 Not certain what would cause App Update to fail. Both worked for me Friday afternoon, but we'll look into it. In the meantime, you can download the new installers directly from our Downloads page. Link to comment Share on other sites More sharing options...
Mutien Chen Posted October 28, 2017 Share Posted October 28, 2017 After I update directly through accordance, it couldn't open it anymore. Then I tried to download from the webpage, and it went to the startup setting, which asked me to set up the program files folder and install all the modules which I already downloaded. I also tried to go back to use an older version, but it didn't go well. Sadly, I didn't backup via time machine. What I can do is downloading all modules again, and hopefully, it will be done soon... Link to comment Share on other sites More sharing options...
Douglas Fyfe Posted October 28, 2017 Share Posted October 28, 2017 It seems it's a windows thing. same issue here in Oz. Link to comment Share on other sites More sharing options...
Helen Brown Posted October 28, 2017 Share Posted October 28, 2017 It sounds like you need to screenshare with one of our techs. Please send an email to support, and have TeamViewer ready for a session. Ryan is available in S. Korea right now. Link to comment Share on other sites More sharing options...
Helen Brown Posted October 28, 2017 Share Posted October 28, 2017 Thanks for the reports. The Windows update was an error on our server which is now fixed and is working. Mutien, I understand you are on Mac and have an unusual set up with migrated files. You may need to remove all the old installation except your work in the Accordance files folder, and start with a new installation. Link to comment Share on other sites More sharing options...
miguel1981 Posted October 28, 2017 Share Posted October 28, 2017 So I installed the update this morning but it came with a hiccup, the info pane is not showing my commentaries nor my study bibles book cover. i took a screenshot of it but how do i paste it on here. I noticed the image icon here but cant seem to figure out the "URL" on my image. Link to comment Share on other sites More sharing options...
Helen Brown Posted October 28, 2017 Share Posted October 28, 2017 If you click More Reply Options as you edit your post, you can attach a saved image file from your desktop. Are you using the Mac or Windows version? Link to comment Share on other sites More sharing options...
miguel1981 Posted October 28, 2017 Share Posted October 28, 2017 Windows version. I don't see where to attach the file. Can you explain further please? Thanks Link to comment Share on other sites More sharing options...
miguel1981 Posted October 28, 2017 Share Posted October 28, 2017 (edited) wrong link Edited October 28, 2017 by miguel1981 Link to comment Share on other sites More sharing options...
Douglas Fyfe Posted October 29, 2017 Share Posted October 29, 2017 Windows seems to be working fine now. Link to comment Share on other sites More sharing options...
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