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Installed Accordance 12 crashing

Installing modules

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#1 garrison

garrison

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Posted 02 November 2017 - 12:50 PM

I paid for and installed Accordance 12 today but it is crashing and continually giving me various dialog boxes popping up asking, "Where is the file for the "GNT text" or other similar depending on text, tool or library item I am launching.  When I try to navigate to the proper folder, all items--that I could select--are grayed out.  

 

Previously I had Accordance 8.  Before upgrading to 12, I deleted all of 8 (per Accordance tech support recommendation via email) but still having these problems.  Not sure how to proceed to get this working.  

 

I've attached the crash log file and a screen shot of the dialog box with grayed out options.  


Edited by garrison, 02 November 2017 - 12:50 PM.


#2 R. Mansfield

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Posted 02 November 2017 - 12:54 PM

Sorry for your difficulties. More than likely, there are still preferences files from v. 8 that are conflicting with v. 12. Your best bet is to contact Tech Support by email ( [email protected] ), calling 407-339-0266, or accessing Live Chat from the main page of www.accordancebible.com during business hours. They will get you up and running in no time, I'm sure. 


Rick Mansfield

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Accordance Bible Software

 

Gear for Running Accordance:

 

macOS

2014 Mac Mini - 2.6 Ghz dual core Intel Core i5, 8 GB RAM, 1 TB HDD, macOS High Sierra

2016 15" MacBook Pro - 2.9 Ghz quad core Intel Core i7, 16 GB RAM, 2 TB SSD, macOS Mojave

 

Windows

2018 10" Microsoft Surface Go - 1.6 Ghz Pentium Gold, 8 GB RAM, 128 GB SSD, Windows 10 Pro

+ Parallels install of Windows 10 Pro on the above MacBook Pro

 

iOS

2018 iPhone XS Max - 256 GB, T-Mobile, iOS 12.x

2016 iPad Pro (12.9”) - 256 GB, T-Mobile, iOS 12.x

 

Android 

2017 Amazon Fire HD 8 - 32 GB internal + 64 GB microSD, Fire OS 5.6 (=Android OS 5.x)

2017 Samsung Galaxy Tab S3 - 128 GB internal, Android OS 8.0

2017 Blu Grand M - 8 GB internal + 64 GB microSD, Android OS 6.0


#3 garrison

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Posted 02 November 2017 - 12:56 PM

OK, will do.  Thanks.







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