Martin Z Posted November 8, 2017 Share Posted November 8, 2017 This has been a long term issue. I think I've reported long ago. The crashing is not consistent. So I just simply restarted and did nothing with it. Now I decide to report it, to see if anyone can reproduce it. When I update a user note by clicking the Update button, or when I simply close the note editing window without saving it, Accordance would crash. This is not consistent. Sometimes it does not crash. But it crashes frequently enough for me. I don't know if crashing logs help or not. If helpful, I can upload. Link to comment Share on other sites More sharing options...
Joel Brown Posted November 9, 2017 Share Posted November 9, 2017 Crash Logs do help, thanks! Link to comment Share on other sites More sharing options...
showens Posted November 9, 2017 Share Posted November 9, 2017 Martin, is this Windows or Mac? Link to comment Share on other sites More sharing options...
Martin Z Posted November 9, 2017 Author Share Posted November 9, 2017 Hello Showens, Thanks for asking. This is the Mac version. I posted under "Bug Swatters - Mac". Hello Joel, This is a rather happy embarrassment. I have not had a single crash since I posted this!!! I remember I just had a crash before (or not long before) I posted this post. If you can let me know where Accordance stores the crash log, I'd be happy to upload it. Thanks! Link to comment Share on other sites More sharing options...
Martin Z Posted November 10, 2017 Author Share Posted November 10, 2017 Ok. Just got one crash a moment ago. Can't upload rtf file. So I'll just paste the log info. here. It happened when I close the note edit window. Accordance Crash Log 11/10/17, 10:26:14 AM Program Version: 12.1.5 (12.1.5) OS Version: 10.13.0 Message: Access violation Address: $000000010A17A8BE Backtrace: 0 acord 0x000000010a17a8be acord + 665790 1 acord 0x000000010a17d7ff acord + 677887 2 AppKit 0x00007fff347987b1 -[NSTextInputContext(NSInputContext_WithCompletion) selectedRangeWithCompletionHandler:] + 66 3 AppKit 0x00007fff34681105 -[NSTextInputContext handleTSMEvent:completionHandler:] + 1499 4 AppKit 0x00007fff34680ab5 _NSTSMEventHandler + 311 5 HIToolbox 0x00007fff361de284 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1541 6 HIToolbox 0x00007fff361dd5cd _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 374 7 HIToolbox 0x00007fff361dd443 SendEventToEventTargetWithOptions + 45 8 HIToolbox 0x00007fff36231609 SendTSMEvent_WithCompletionHandler + 389 9 HIToolbox 0x00007fff363e1818 __SendTextInputEvent_WithCompletionHandler_block_invoke + 510 10 HIToolbox 0x00007fff363dfa3e SendTextInputEvent_WithCompletionHandler + 1188 11 HIToolbox 0x00007fff3645152c -[iMKInputSession _postEvent:completionHandler:] + 175 12 HIToolbox 0x00007fff364618a5 -[iMKInputSession selectedRange_withCompletionHandler:] + 293 13 HIToolbox 0x00007fff3644ede2 __72-[iMKInputSession _updateIMKMarkedRange:markedLength:completionHandler:]_block_invoke.994 + 79 14 HIToolbox 0x00007fff3644ec14 -[iMKInputSession tryUpdateIMKMarkedRange_withDispatchCondition:dispatchWork:continuation:] + 91 15 HIToolbox 0x00007fff3644ed3c -[iMKInputSession _updateIMKMarkedRange:markedLength:completionHandler:] + 188 16 HIToolbox 0x00007fff36460d37 -[iMKInputSession setMarkedText:selectionRange:replacementRange:completionHandler:] + 552 Binaries: 0x000000000a0d8000 /Applications/Accordance.app/Contents/MacOS/acord 0x000000010ad94000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle 0x000000010ae19000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial Link to comment Share on other sites More sharing options...
Martin Z Posted November 10, 2017 Author Share Posted November 10, 2017 Another crash. This happened when I click the update button after editing notes. These two types of crashes represent all my previous crashes. So I will not upload other crash logs anymore. Accordance Crash Log 11/10/17, 10:49:38 AM Program Version: 12.1.5 (12.1.5) OS Version: 10.13.0 Message: Access violation Address: $000000010126D8BE Backtrace: 0 acord 0x000000010126d8be acord + 665790 1 acord 0x00000001012707ff acord + 677887 2 AppKit 0x00007fff347987b1 -[NSTextInputContext(NSInputContext_WithCompletion) selectedRangeWithCompletionHandler:] + 66 3 AppKit 0x00007fff34681105 -[NSTextInputContext handleTSMEvent:completionHandler:] + 1499 4 AppKit 0x00007fff34680ab5 _NSTSMEventHandler + 311 5 HIToolbox 0x00007fff361de284 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1541 6 HIToolbox 0x00007fff361dd5cd _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 374 7 HIToolbox 0x00007fff361dd443 SendEventToEventTargetWithOptions + 45 8 HIToolbox 0x00007fff36231609 SendTSMEvent_WithCompletionHandler + 389 9 HIToolbox 0x00007fff363e1818 __SendTextInputEvent_WithCompletionHandler_block_invoke + 510 10 HIToolbox 0x00007fff363dfa3e SendTextInputEvent_WithCompletionHandler + 1188 11 HIToolbox 0x00007fff3645152c -[iMKInputSession _postEvent:completionHandler:] + 175 12 HIToolbox 0x00007fff364618a5 -[iMKInputSession selectedRange_withCompletionHandler:] + 293 13 HIToolbox 0x00007fff3644ede2 __72-[iMKInputSession _updateIMKMarkedRange:markedLength:completionHandler:]_block_invoke.994 + 79 14 HIToolbox 0x00007fff3644ec14 -[iMKInputSession tryUpdateIMKMarkedRange_withDispatchCondition:dispatchWork:continuation:] + 91 15 HIToolbox 0x00007fff3644ed3c -[iMKInputSession _updateIMKMarkedRange:markedLength:completionHandler:] + 188 16 HIToolbox 0x00007fff36460d37 -[iMKInputSession setMarkedText:selectionRange:replacementRange:completionHandler:] + 552 Binaries: 0x00000000011cb000 /Applications/Accordance.app/Contents/MacOS/acord 0x0000000101e88000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle 0x0000000101f0a000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial Link to comment Share on other sites More sharing options...
Martin Z Posted January 11, 2018 Author Share Posted January 11, 2018 The crash never goes away I'm very frustrated when I close the user notes edit window or click "update" notes button, it almost always crashes... Does it only happen to me? Link to comment Share on other sites More sharing options...
Steve King Posted January 11, 2018 Share Posted January 11, 2018 I must admit I have not noticed any issues with updating user notes. If you are updating a note have you tried just moving to the next/previous note using the arrows on the note window. If you do that it updates the current note and moves to the next/previous note. Just wondered if that would make any difference to the crashes you are having. Link to comment Share on other sites More sharing options...
Martin Z Posted January 11, 2018 Author Share Posted January 11, 2018 Thanks Steve, Thanks for your tips! Clicking the arrows will not cause crash. This has been my workaround solution for a long time. But whenever I finish my work on user notes, or when I reorganized the parallel texts and did not want to take the trouble to resize the usernotes window, I would be prone to either close it or "update" it. Then a crash will be awaiting for me. My point is that it should not crash at closing or updating. If it is a bug, it needs to be fixed. (The problem has been there for such a long time that I do not even remember when it started...I recently reinstalled the Mac OS and all the apps. If it was due to any OS problem it should have been gone. But the crashing issue still persists. ) Link to comment Share on other sites More sharing options...
Silas Marrs Posted January 11, 2018 Share Posted January 11, 2018 This is definitely still happening in version 12.2.2? If so, can you upload a new crash report? The program has changed so much since 12.1.5 that a new one may be helpful. Link to comment Share on other sites More sharing options...
Martin Z Posted January 11, 2018 Author Share Posted January 11, 2018 Hello Silas, Thanks for your attention! I had 12.2.1. Now I've just updated to 12.2.2. I did my first test: I opened the usernote, put my cursor in a note, typed "space" to bring up the edit window, then clicked the closing sign. As expected, it crashed. Here is the crash log. Accordance Crash Log 1/11/18, 12:05:18 PM Program Version: 12.2.2 (12.2.2) OS Version: 10.13.2 Message: Access violation Address: $000000010F4288FE Backtrace: 0 acord 0x000000010f4288fe acord + 698622 1 acord 0x000000010f42b767 acord + 710503 2 AppKit 0x00007fff4e8d9a4f -[NSTextInputContext(NSInputContext_WithCompletion) selectedRangeWithCompletionHandler:] + 66 3 AppKit 0x00007fff4e7c22f2 -[NSTextInputContext handleTSMEvent:completionHandler:] + 1499 4 AppKit 0x00007fff4e7c1ca1 _NSTSMEventHandler + 311 5 HIToolbox 0x00007fff50351814 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1541 6 HIToolbox 0x00007fff50350b5d _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 374 7 HIToolbox 0x00007fff503509d3 SendEventToEventTargetWithOptions + 45 8 HIToolbox 0x00007fff503a4c89 SendTSMEvent_WithCompletionHandler + 389 9 HIToolbox 0x00007fff50555198 __SendTextInputEvent_WithCompletionHandler_block_invoke + 510 10 HIToolbox 0x00007fff505533be SendTextInputEvent_WithCompletionHandler + 1188 11 HIToolbox 0x00007fff505c4fc4 -[iMKInputSession _postEvent:completionHandler:] + 175 12 HIToolbox 0x00007fff505d533d -[iMKInputSession selectedRange_withCompletionHandler:] + 293 13 HIToolbox 0x00007fff505c287a __72-[iMKInputSession _updateIMKMarkedRange:markedLength:completionHandler:]_block_invoke.994 + 79 14 HIToolbox 0x00007fff505c26ac -[iMKInputSession tryUpdateIMKMarkedRange_withDispatchCondition:dispatchWork:continuation:] + 91 15 HIToolbox 0x00007fff505c27d4 -[iMKInputSession _updateIMKMarkedRange:markedLength:completionHandler:] + 188 16 HIToolbox 0x00007fff505d47cf -[iMKInputSession setMarkedText:selectionRange:replacementRange:completionHandler:] + 552 Binaries: 0x000000000f37e000 /Applications/Accordance.app/Contents/MacOS/acord 0x0000000110095000 /Applications/Accordance.app/Contents/Frameworks/ZipArchive.framework/Versions/A/ZipArchive 0x00000001100c3000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle 0x0000000110145000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial After writing the above words. I restarted Accordance. This time, I clicked the "update" button instead. The first time, it did not crash. Then I clicked "space bar" again, and then "update." It crashed again. Here is the log: Accordance Crash Log 1/11/18, 12:08:46 PM Program Version: 12.2.2 (12.2.2) OS Version: 10.13.2 Message: Access violation Address: $00000001071578FE Backtrace: 0 acord 0x00000001071578fe acord + 698622 1 acord 0x000000010715a767 acord + 710503 2 AppKit 0x00007fff4e8d9a4f -[NSTextInputContext(NSInputContext_WithCompletion) selectedRangeWithCompletionHandler:] + 66 3 AppKit 0x00007fff4e7c22f2 -[NSTextInputContext handleTSMEvent:completionHandler:] + 1499 4 AppKit 0x00007fff4e7c1ca1 _NSTSMEventHandler + 311 5 HIToolbox 0x00007fff50351814 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1541 6 HIToolbox 0x00007fff50350b5d _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 374 7 HIToolbox 0x00007fff503509d3 SendEventToEventTargetWithOptions + 45 8 HIToolbox 0x00007fff503a4c89 SendTSMEvent_WithCompletionHandler + 389 9 HIToolbox 0x00007fff50555198 __SendTextInputEvent_WithCompletionHandler_block_invoke + 510 10 HIToolbox 0x00007fff505533be SendTextInputEvent_WithCompletionHandler + 1188 11 HIToolbox 0x00007fff505c4fc4 -[iMKInputSession _postEvent:completionHandler:] + 175 12 HIToolbox 0x00007fff505d533d -[iMKInputSession selectedRange_withCompletionHandler:] + 293 13 HIToolbox 0x00007fff505c287a __72-[iMKInputSession _updateIMKMarkedRange:markedLength:completionHandler:]_block_invoke.994 + 79 14 HIToolbox 0x00007fff505c26ac -[iMKInputSession tryUpdateIMKMarkedRange_withDispatchCondition:dispatchWork:continuation:] + 91 15 HIToolbox 0x00007fff505c27d4 -[iMKInputSession _updateIMKMarkedRange:markedLength:completionHandler:] + 188 16 HIToolbox 0x00007fff505d47cf -[iMKInputSession setMarkedText:selectionRange:replacementRange:completionHandler:] + 552 Binaries: 0x00000000070ad000 /Applications/Accordance.app/Contents/MacOS/acord 0x0000000107dc7000 /Applications/Accordance.app/Contents/Frameworks/ZipArchive.framework/Versions/A/ZipArchive 0x0000000107df5000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle 0x0000000107e77000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial It's been my "thorn." I hope it can be "removed." 1 Link to comment Share on other sites More sharing options...
Silas Marrs Posted January 11, 2018 Share Posted January 11, 2018 I'm not able to reproduce the crash. Does it make any difference what module the note is for, or is it just all modules? Do you get the same result if you make a new note file, then edit that? Are you willing to provide the note file so I can test it myself? Link to comment Share on other sites More sharing options...
Martin Z Posted January 11, 2018 Author Share Posted January 11, 2018 Hello Silas, Upon your reply, I created a new note. And it crashes at the first "update." Here I'm attaching the test note file to you. Test Notes.amynotes.zip Link to comment Share on other sites More sharing options...
Silas Marrs Posted January 11, 2018 Share Posted January 11, 2018 Thank you, Martin, I'll look at it immediately. Link to comment Share on other sites More sharing options...
Silas Marrs Posted January 11, 2018 Share Posted January 11, 2018 Even with the notes file you sent, I don't get a crash when I update. If you are willing, we can do a skype call so I can screen share and watch the crash on your machine. Hopefully that will help me figure out why it's happening on your machine and not mine. Link to comment Share on other sites More sharing options...
Martin Z Posted January 11, 2018 Author Share Posted January 11, 2018 Hello Silas, This is the weirdest thing ever! After reading your reply, I launched my Skype and tried it for the last time to see if the crash will appear. And I couldn't reproduce it now!!! I've tried more than 10 times. It did not crash... I cannot explain this! I just uploaded here a couple of crash logs. I was not dreaming or falling into fantasy!!! The only thing I did after the last crash was to closed a few parallel tabs (mainly commentaries which I just opened last night). Given this situation, there is no need to Skype for now. But if the crash ever happens again, I'll come back to contact you. Thanks a lot for your patience and help! Link to comment Share on other sites More sharing options...
Silas Marrs Posted January 11, 2018 Share Posted January 11, 2018 No worries! This is still something I would like very much to fix. Do you have the workspace saved from before you closed the other stuff? We want it to not crash no matter what stuff you have open! Link to comment Share on other sites More sharing options...
Martin Z Posted January 11, 2018 Author Share Posted January 11, 2018 I don't have the workspace saved. The commentaries are the most popular ones, such as Henry Matthew, Calvin, and a couple of modern evangelical series. I think this is probably not the factor that causes the crash. I've been having the crash issue for a long long time. Next time, if it ever happens again, I will have more test with workspace and tabs and parallel texts, and then report it. Link to comment Share on other sites More sharing options...
Martin Z Posted January 12, 2018 Author Share Posted January 12, 2018 Hello Silas, I just started to have crash again. I've texted you a video recording I made on the crash. 1 Link to comment Share on other sites More sharing options...
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