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#1 Guntis

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Posted 21 November 2017 - 09:59 AM

My friend has a problem with Accordance — when he opens Accordance workspace, there is no text in any column, Accordance shows only user notes icons along the right side of the text column, but there is no text where it should be. And when he tries to enter the Bible passage for search, that field is grey and nothing can be entered. Any ideas what’s wrong?
P.S. He ran Maintenance app which performed maintenance scripts, corrected permissions, deleted system temp files, etc., restarted his Mac but still the same problem - search field remains grey and no Bible text and no commentary text in the columns. Can’t enter an asterisk to get the text to be shown.

“Teach the way of God in Accordance” (Matt 12:14, NIV-Accordance edition)
“Those who live in Accordance (with the Spirit) have their minds set on what the Spirit desires.” (Rom 8:5, NIV-Accordance edition)

(retina MacBook Pro 15.4" (mid 2014) — Core i7, 16 GB RAM, 500 GB SSD. macOS Sierra, Accordance 12) 


#2 Joel Brown

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Posted 21 November 2017 - 12:53 PM

Is he running Accordance 10 on macOS High Sierra?
Joel Brown

By day: Consultant for Oaktree
By night: Freelance Trombonist and Private Instructor

#3 Guntis

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Posted 21 November 2017 - 03:51 PM

He has 10.4.5 and macOS High Sierra.

Edited by Guntis, 21 November 2017 - 03:52 PM.

“Teach the way of God in Accordance” (Matt 12:14, NIV-Accordance edition)
“Those who live in Accordance (with the Spirit) have their minds set on what the Spirit desires.” (Rom 8:5, NIV-Accordance edition)

(retina MacBook Pro 15.4" (mid 2014) — Core i7, 16 GB RAM, 500 GB SSD. macOS Sierra, Accordance 12) 


#4 Helen Brown

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Posted 21 November 2017 - 05:26 PM

There is an issue in the High Sierra OS, which doesn’t allow text to show in Accordance 10.

This only affects this older version of Accordance, after an upgrade to Apple’s newest Operating System, High Sierra.

The free options to use as a work around, to overcome this issue, are to roll back High Sierra to any previous Mac OS, or to upgrade to Accordance 12 Lite.  Please be aware that the free Lite version of Accordance is limited in capabilities, compared to any full version of Accordance.

The best option is to update to the full version of Accordance 12 ($54.90)  For a limited time only, we have an additional $5 off of Accordance 12, when upgrading from Accordance 10. Just use the coupon code: HS10-12 .


Helen Brown
OakTree Software

#5 Guntis

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Posted 21 November 2017 - 05:46 PM

Thanks! Will pass this info to him. 


“Teach the way of God in Accordance” (Matt 12:14, NIV-Accordance edition)
“Those who live in Accordance (with the Spirit) have their minds set on what the Spirit desires.” (Rom 8:5, NIV-Accordance edition)

(retina MacBook Pro 15.4" (mid 2014) — Core i7, 16 GB RAM, 500 GB SSD. macOS Sierra, Accordance 12) 





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