EEM Posted November 28, 2017 Share Posted November 28, 2017 Accordance Version 12.1.3 running on Windows 10 I started out with the free Accordance Lite version and subsequently purchased the Starter Collection. Yesterday I purchased, downloaded and installed the Graphics Learner Collection. For some reason, the Accordance Atlas doesn’t appear in my Library - only the Maps Sampler. Likewise, no Timeline, just the Sampler. All other items appear to be present and available. At the top left-hand corner of my Accordance window, it still says English Study (Lite). I am signed in to my account, and the Easy Install window verifies that the Starter and Graphics Learner Collections are installed (screenshot attached). Any idea what I may have done wrong and/or possible fix for this issue? Many thanks for any assistance. Link to comment Share on other sites More sharing options...
Joel Brown Posted November 28, 2017 Share Posted November 28, 2017 EEM, if you look in your Library under 'Backgrounds' you should see the Atlas and Timeline listed - do you see them there? They aren't under Tools, but in the section below that. Link to comment Share on other sites More sharing options...
EEM Posted November 28, 2017 Author Share Posted November 28, 2017 Dear Joel, Good grief - I wasn't even looking in the right place! I just assumed they would show up under VISUAL where the samples were. Thanks so much for your prompt assistance. I feel pretty silly at the moment.... Any idea why my copy still is titled as the LITE version? Not that it makes any practical difference. :-) Regards, Eileen Link to comment Share on other sites More sharing options...
Paul Meiklejohn Posted November 28, 2017 Share Posted November 28, 2017 Eileen, don't be too hard on yourself. I've been using Accordance for over 12 years and count myself a fairly experienced user. And I still find myself forgetting some of the most basic shortcuts. Any new programme has a quite a steep learning curve. Accordance has so many features that it takes a while to catch up. This is a great forum for asking any question... big or small. As for the lite version showing up... I would give technical support a call. Paul. Link to comment Share on other sites More sharing options...
EEM Posted November 28, 2017 Author Share Posted November 28, 2017 Paul, Thank you for your kind words and suggestion re: Lite version issue. I appreciate you taking the time to respond. Regards, Eileen 1 Link to comment Share on other sites More sharing options...
Helen Brown Posted November 28, 2017 Share Posted November 28, 2017 It's probably only the default workspace that is titled "Lite." Try closing it and opening a new workspace. About Accordance will clearly be labeled "Lite" if the upgrade to the full version has not taken effect. Link to comment Share on other sites More sharing options...
EEM Posted November 28, 2017 Author Share Posted November 28, 2017 Yes, thank you, Helen. New workspaces do not have LITE in the title. Regards, Eileen Link to comment Share on other sites More sharing options...
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