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Accordance 12.2 creates corrupt docx file


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#1 Rod Wisdom

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Posted 15 December 2017 - 09:09 PM

I am on a Mac with Sierra version 10.12.6.  I just upgraded my accordance to version12.2. I copied 3 things into the stack, opened a paper, set it up to show footnotes and bibliography, and saved it under the name "version 12.2 footnote and doc test" with the docx extension.

 

I opened Microsoft word and attempted to load the file. I got this notification.

 

"The Open XML file version 12.2 footnote and doc test.docx cannot be opened because there are problems with the contents or the file name might contain invalid characters (for example, /\).  The file is corrupt and cannot be opened.  OK"

 

I clicked on OK and got this notification.

 

"Word found unreadable content in version 12.2 footnote and doc test.docx.  Do you want to recover the contents of this document?  If you trust the source of this document, click Yes.   Yes"

 

I clicked Yes and the file opened in Compatibility mode in Word.  The good news is that the footnotes and bibliography was there.  I couldn't get them with 12.1.   I was then able to save the file in the docx format.  That's a lot of steps.  Why does Word read this version 12.2 file as problematic and unreadable?



#2 Fabian

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Posted 16 December 2017 - 12:56 AM

I am on a Mac with Sierra version 10.12.6.  I just upgraded my accordance to version12.2. I copied 3 things into the stack, opened a paper, set it up to show footnotes and bibliography, and saved it under the name "version 12.2 footnote and doc test" with the docx extension.

 

I opened Microsoft word and attempted to load the file. I got this notification.

 

"The Open XML file version 12.2 footnote and doc test.docx cannot be opened because there are problems with the contents or the file name might contain invalid characters (for example, /\).  The file is corrupt and cannot be opened.  OK"

 

I clicked on OK and got this notification.

 

"Word found unreadable content in version 12.2 footnote and doc test.docx.  Do you want to recover the contents of this document?  If you trust the source of this document, click Yes.   Yes"

 

I clicked Yes and the file opened in Compatibility mode in Word.  The good news is that the footnotes and bibliography was there.  I couldn't get them with 12.1.   I was then able to save the file in the docx format.  That's a lot of steps.  Why does Word read this version 12.2 file as problematic and unreadable?

 

I experienced the same.

 

Greetings

 

Fabian


Greetings

 

Fabian

 

ATTENTION: My bug reports are all with the GERMAN INTERFACE and with the EUROPEAN NOTATION! It can be the English interface has no bug, which I describe.

 

Mac Air (13-inch, Mid 2013)

1,3 GHz Intel Core i5

4GB Ram

Next time: I'll buy only one with SuperRetina OLED, and hopefully without a glossy screen. A faster CPU and more RAM.

 

macOS High Sierra 10.13.2

Accordance 12.1.5 and waiting on 13 (on iPad Pro with 3D touch)

 

iPhone X 256GB

iOS 11.2.1

Accordance Mobile 2.5.6.8946


#3 _Ricardo_

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Posted 19 December 2017 - 05:25 PM

The programmers are aware, and it is being worked on. It should be fixed in a future update.






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