Steve King Posted December 26, 2017 Share Posted December 26, 2017 I have a user tool that I update regularly with quotations. Recently it began to crash on occasion when I opened it for editing. After trying this a few times I found that it depended where I was trying to edit. So without going into edit I scrolled through the tool to see if I could spot what might be causing the problem and then suddenly it would cause Accordance to crash with the log shown at the end of this topic. I managed to restore to a previous version which did not crash and then began to re-apply the changes that had been made. After applying updates it then began to crash again. The areas that appeared to be causing the crash were not ones that I had updated. So I restored again. And went through the process again but applied the changes gradually checking for the crash every so often. Again I got the crash. In the 'non-crashing' version I reviewed the section that seemed to be causing the problem and the only thing that was 'unusual' about it was that it had some tab characters in it. So I removed the tabs and began to reapply the updates on a gradual basis and checked for crashes. There was actually a second section that caused the same problem and that also had a tab in it so I removed that tab as well. Eventually I was able to apply all the updates without causing Accordance to crash when displaying the areas that seemed to be causing the original problem. So it possibly seems that in some way the paragraphs with a tab character were getting corrupted even though they had not actually been updated. The log is below and I have copies of the user tool which have the corrupt sections in it you need to review. Accordance Crash Log 26/12/2017, 14:46:23 Program Version: 12.2.1 (12.2.1) OS Version: 10.11.6 Message: Access violation Address: $0000000100CB3FAE Backtrace: 0 acord 0x0000000100cb3fae acord + 1535918 1 acord 0x0000000100cac055 acord + 1503317 2 acord 0x0000000100cab187 acord + 1499527 3 acord 0x0000000100caad2c acord + 1498412 4 acord 0x0000000100cc7ecf acord + 1617615 5 acord 0x0000000100cbc39b acord + 1569691 6 acord 0x0000000100e17278 acord + 2990712 7 acord 0x0000000100cc4a6f acord + 1604207 8 acord 0x0000000100cc45e2 acord + 1603042 9 acord 0x0000000100cc2795 acord + 1595285 10 acord 0x0000000100ceb576 acord + 1762678 11 acord 0x0000000100de0bda acord + 2767834 12 acord 0x0000000100c51c67 acord + 1133671 13 acord 0x0000000100c55b38 acord + 1149752 14 acord 0x0000000100bd8150 acord + 635216 15 acord 0x00000001011b91f6 acord + 6799862 16 acord 0x00000001011bb354 acord + 6808404 Binaries: 0x0000000000b3d000 /Applications/Accordance.app/Contents/MacOS/acord 0x000000010186a000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle 0x00000001018ed000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial 0x000000010c10c000 cl_kernels 0x000000010b804000 cl_kernels 0x000000010bdb4000 cl_kernels 0x000000010b975000 cl_kernels 0x000000010d29a000 cl_kernels Link to comment Share on other sites More sharing options...
Gedalya Posted January 7, 2018 Share Posted January 7, 2018 After updating photo guide, program crashes Accordance Crash Log OS:10.0 Windows 10 or Server 2016 Memory load (MB): 51% Physical: 3032 Avail: 1475 Free disk user (MB): 228032 All free: 228032 Accordance Version 12.2.1 (12.2.1.0) Message: Access violation Address: $00974F09 Backtrace: $00974F09 $00974B4C $00974A00 $00974FC8 $00974B4C $009868C3 $00978D99 $0099CEB8 $00403DF2 Link to comment Share on other sites More sharing options...
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