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Interface isn't working...


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#1 jakejake

jakejake

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  • Accordance Version:12.x
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Posted 14 January 2018 - 01:53 PM

Can't click on menu

Can't minimize window

Can't close window

Can't close/exit application.

Can't close panel.

Can't add panels.

Can't click on the "i" icon of the library resource.

Right click context menu's work inside panels.

 

Unfortunately the application is now unusable!

 

I've tried uninstalling, rebooting, reinstalling.

But it also seems Accordance doesn't completely uninstall when you ask it to uninstall (still leaves a sloppy mess behind).

 

This seemed to have happened around an upgrade.  But I tried installing a downgrade, and the problem still exists.  

 

If Accordance is going to include an uninstall option, please make it actually uninstalls ALL of itself.

 

Windows 7

Accordance 12.2.2 (lite)


Edited by jakejake, 14 January 2018 - 01:55 PM.


#2 Helen Brown

Helen Brown

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  • Accordance Version:12.x
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Posted 15 January 2018 - 10:37 AM

Jake, so sorry for the hassles, but Accordance normally does work just fine. Please contact our support techs and they can set up a screenshare session to see what the problem is. You can email support (at) accordancebible (dot) com or call 404-339-0266, and do leave a message if they do not answer immediately.


Helen Brown
OakTree Software

#3 jakejake

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Posted 16 January 2018 - 02:00 PM

I deleted the folder \AppData\Local\Accordance.

Interface is now working.


  • Silas Marrs likes this




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