Accordance Crashes when I use the research option

[kpang808]

This happens quite frequently when I use the Research search area and when I click on a resource result. Not always but about 60-70% of the time. I posted some crash logs below.

 

Accordance Crash Log

3/30/18, 12:17:46 PM

Program Version: 12.2.4 (12.2.4)

OS Version: 10.13.3

 

Message: Access violation

Address:   $0000000106572B5D

 

Backtrace:

0   acord                               0x0000000106572b5d acord + 3386205

1   acord                               0x000000010683a6d9 acord + 6301401

2   acord                               0x000000010683a3ed acord + 6300653

3   acord                               0x0000000106898f48 acord + 6688584

4   acord                               0x0000000106899176 acord + 6689142

5   acord                               0x00000001063e32cb acord + 1749707

6   acord                               0x00000001064bb666 acord + 2635366

7   acord                               0x0000000106839e00 acord + 6299136

8   acord                               0x00000001063f5a03 acord + 1825283

9   acord                               0x00000001063f622c acord + 1827372

10  acord                               0x000000010640289f acord + 1878175

11  acord                               0x00000001068b9482 acord + 6820994

12  AppKit                              0x00007fff3e73c499 -[NSTrackingArea mouseMoved:] + 150

13  AppKit                              0x00007fff3ee62f2c -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 4787

14  AppKit                              0x00007fff3ee6185c -[NSWindow(NSEventRouting) sendEvent:] + 497

15  acord                               0x00000001062a2e98 acord + 437912

16  AppKit                              0x00007fff3ecc31f8 -[NSApplication(NSEvent) sendEvent:] + 3348

 

Binaries:

0x0000000006238000 /Applications/Accordance .app/Contents/MacOS/acord

0x0000000106f53000 /Applications/Accordance .app/Contents/Frameworks/ZipArchive.framework/Versions/A/ZipArchive

0x0000000106f7e000 /Applications/Accordance .app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle

 

0x0000000107002000 /Applications/Accordance .app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial

[Fabian]

Maybe it would be helpful if you copy-paster your search query here in the forum to check it out.

Edited March 31, 2018 by Fabian

[Michael Hunt]

Have you tried rebuikding the research cachebin preferences? Don't know that it will solve the problem but worth a try.

[Silas Marrs]

Thank you for the report!  From the crash report, it looks like this is only happening when you mouse over a verse reference in the research window with instant details open.  Does that match up with what you're seeing?

[kpang808]

Yes, actually that is the perfect explanation. 

[kpang808]

What is the solution to fix it? 

[Silas Marrs]

I have so far been unable to reproduce the crash, so I don't have a good answer on how to fix it yet.

 

Rebuilding the research cache as Michael suggested might help.  To do that, close accordance, then restart it while holding the option key to start in safe mode, and check the option for rebuilding the research cache.  If you do try that, can you let me know if it works or not?  I am still trying to track down the root cause of the crash, so I can fix it for the next release, and since you're the only one it's happening to (that I know of), any information you can give is invaluable.

[JonathanHuber]

You can rebuild the research cache from preferences too, under Reading/Research tab, without needing to start in safe mode. I did it recently to fix some wonky research behavior. It doesn't take long.