Cannot install Graphics Discoverer Collection

[R. Willis]

Hello,

 

I recently purchased the English and Graphics Discoverer Collection.  For some reason, the Graphics collection will not install.  The attached screen shot is the message I receive after trying to install after it downloads. It seems to be an endless loop of downloading and installing and the message of incomplete install.

 

I am running macOS version 10.13.4

 

Any thoughts? Please advise.

 

Thanks,

Roy

[Solly]

I have encountered this issue in the past with large files to download and install. Expanding the disclose triangles on the bundles and checking a combination to install that is not a large size will often get around the problem. Just keep working on the list until all have been installed. Often for the large graphics packages, I just install one file at a time. My internet is not really very high speed and the large bundles often fail to complete installation unless done in smaller chunks.

 

I am interested in finding if this divide and conquer tactic works for you.

 

Wishing successful installs,

 

Joseph

[Douglas Fyfe]

We generally have pretty poor internet in Australia (until very recently usually about 3mbps at home) and I have had the same issue and used the same solution. 

[R. Willis]

Thank you for the responses.  I have tried the suggestion but still have the same issue.  I tried to install individually but unfortunately, it didn't happen for these fifteen files in the Graphic Discoverer Collection. Hmm.

[Helen Brown]

I suggest contact support@acc... for their help, perhaps with a screen share session. First you might try restarting the Mac in case temporary files are blocking the installation.

 

I see you already worked with Ryan and the issue was that you were running Accordance Lite.

[R. Willis]

I uninstalled the version from the Mac App Store and installed the version from the Accordance Website and that took care of the issue.

 

I thank all that assisted me.

 

Roy