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Does Accordance become greedy and bloody?


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#1 Hunter Deng

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Posted 09 October 2018 - 05:21 PM

I purchased several individual copies of NIV Application Commentaries in the past, today when I tried to purchase the whole set due to the discount, I am shocked that I have to pay for the items I purchase in the past. 

 

Paying for the item I have already paid for, whoa, so disappointed with your business practice after I spent almost two thousands dollars with you. 

 

 



#2 jarcher

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Posted 09 October 2018 - 06:04 PM

Maybe contact sales and start a conversation with them?

 

Without having a better understanding (and even if you do) I'm not sure anyone here on the forums is comfortable with you calling other people "greedy" and "bloody."

 

Sometimes these decisions are made by the publisher, not Accordance. Striving for understanding before acting seems like something that could be included in the NIV Application Commentary.


Edited by jarcher, 09 October 2018 - 06:04 PM.

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#3 Michael J. Bolesta

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Posted 09 October 2018 - 06:16 PM

My experience with Accordance goes back to 1994. They have always been ethical, generous and fair.

 

I do recall on other threads that there are restrictions on switching from individual titles to sets, some of them imposed externally (by the publisher), others stated policy (the time between the initial purchase and the new one).

 

I would echo jarcher's recommendation to contact sales.

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#4 R. Mansfield

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Posted 09 October 2018 - 08:56 PM

Hunter, the publisher often controls whether or not individual volumes can be applied to the full set for something like a custom upgrade. 

 

In regard to NIVAC, I happen to have three volumes on a competing platform. I just checked their webpage for NIVAC, and I don’t get any any break on the full set, even though I have three volumes already. If I wanted to purchase it there (I don’t!), I’d have to pay full price. 

 

I assure you we’re not being greedy, and I don’t even know how the word bloody applies. That seems like extreme hyperbole. 

 

Anyway, we always want to give you the best deal we can. We do give credit for purchases made within 90 days. We can’t do better than that in this case; we would if we could. 


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#5 Hunter Deng

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Posted 09 October 2018 - 09:24 PM

I did contact sales first through online chat and was told it's the policy. Nobody told me that it was controlled by Publisher. 

 

I apologize called Accordance "greedy" and "bloody", I started using Accordance since I was in seminary, never considered other platforms. I have invested a lot of money in it. So disappointed found out that I have to purchase the same items twice. 

 

Apologies. 


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#6 ukfraser

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Posted 10 October 2018 - 12:01 PM

Helen's comment in this thread also adds additional clarification.

https://www.accordan...entary-pricing/

I always look to see if theres an upgrade button on the page.
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#7 A. Smith

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Posted 10 October 2018 - 02:08 PM

I purchased several individual copies of NIV Application Commentaries in the past, today when I tried to purchase the whole set due to the discount, I am shocked that I have to pay for the items I purchase in the past. 

 

Paying for the item I have already paid for, whoa, so disappointed with your business practice after I spent almost two thousands dollars with you. 

NM


Edited by A. Smith, 10 October 2018 - 02:09 PM.

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#8 Alistair

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Posted 10 October 2018 - 06:36 PM

It's like buying a new car and asking for a discount because the tyres on your old car are still good.


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#9 Michael Hunt

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Posted 10 October 2018 - 08:23 PM

I think there is a place for pushing back on publishers and asking that they offer a discount to customers upgrading individual digital volumes to a full set. Purchasing of individual volumes allows the publisher to recoup some of the costs associated with producing the whole set sooner rather than later. Purchasing individual volumes also wets the purchaser's appetite for the series that may eventually led to them upgrading to the whole set.
I don't blame Accordance for not allowing upgrades as they are tied to publisher contracts, however I do see publishers tied to a physical model that many Pastor's find cumbersome having switched to digital purchasing.
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#10 MattChristian

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Posted 10 October 2018 - 09:48 PM

Got to love the publishing world...


Cheers,

 

Matt C





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