Vessoul1973 Posted October 20, 2018 Share Posted October 20, 2018 Hi- I need help in dealing with how to keep the software from crashing. I am on a project that is stalled due to this issue. I would talk to tech support but they are out for the weekend. I have tried recovering last session, and simply opening individual workspaces. I am running the latest software update and High Sierra. This is the last crash log: Accordance Crash Log 10/20/18, 2:39:22 PM Program Version: 12.2.9 (12.2.9) OS Version: 10.13.6 Message: Access violation Address: $000000010B9A2A1F Backtrace: 0 acord 0x000000010b9a2a1f acord + 2951711 1 acord 0x000000010b99fe00 acord + 2940416 2 acord 0x000000010b99cad4 acord + 2927316 3 acord 0x000000010b99c716 acord + 2926358 4 acord 0x000000010b982817 acord + 2820119 5 acord 0x000000010b9822d7 acord + 2818775 6 acord 0x000000010bd46c33 acord + 6769715 7 acord 0x000000010bd46e5e acord + 6770270 8 acord 0x000000010b883f1d acord + 1777437 9 acord 0x000000010b95d7be acord + 2668478 10 acord 0x000000010b8966cb acord + 1853131 11 acord 0x000000010b896ef4 acord + 1855220 12 acord 0x000000010b8a360f acord + 1906191 13 acord 0x000000010bd67512 acord + 6903058 14 AppKit 0x00007fff5061d56f forwardMethod + 211 15 acord 0x000000010bd6756c acord + 6903148 16 AppKit 0x00007fff506c20ad -[NSTrackingArea mouseMoved:] + 150 Binaries: 0x000000000b6d2000 /Applications/Accordance.app/Contents/MacOS/acord 0x000000010c410000 /Applications/Accordance.app/Contents/Frameworks/ZipArchive.framework/Versions/A/ZipArchive 0x000000010c45a000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle 0x000000010c4dd000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial Thanks for any help, Chris Link to comment Share on other sites More sharing options...
Fabian Posted October 20, 2018 Share Posted October 20, 2018 Maybe a Workspace caused the crashes. Try to find out which one and build a new one from the ground and save it. Greetings Fabian Link to comment Share on other sites More sharing options...
Vessoul1973 Posted October 20, 2018 Author Share Posted October 20, 2018 Hi Fabian- I tried your tip and it crashed again even after building a new workspace. I am running parallel workspaces. I would prefer not to rebuild each one, if possible. Thanks Link to comment Share on other sites More sharing options...
Λύχνις Δαν Posted October 20, 2018 Share Posted October 20, 2018 What are you doing exactly when it crashes ? Link to comment Share on other sites More sharing options...
Silas Marrs Posted October 22, 2018 Share Posted October 22, 2018 Hello, I'm trying to narrow down the cause of this crash. If you would be able to send me a copy of the workspace you were working in, it might help me make sure this is fixed in our next release. Until then, the crash report is pointing towards something to do with instant details as the culprit. You may be able to get around this crash for the time being by closing your instant details pane. Link to comment Share on other sites More sharing options...
Vessoul1973 Posted October 22, 2018 Author Share Posted October 22, 2018 I have temporarily got around the crash by isolating workspaces that caused it, and rebuilding them. I know it may sound dumb, but I don't see a way to attach a workspace file. Help? Link to comment Share on other sites More sharing options...
Fabian Posted October 22, 2018 Share Posted October 22, 2018 First zip the Workspace and then with the "More Replay Options" you'll be able to upload them here. Greetings Fabian Link to comment Share on other sites More sharing options...
Silas Marrs Posted October 22, 2018 Share Posted October 22, 2018 I've also sent you my email address, if you want to send it that way. Link to comment Share on other sites More sharing options...
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