Yohanan Posted November 6, 2018 Share Posted November 6, 2018 Hi, I downloaded the upgrade and it never reopened once I clicked on Install and relaunch. Every time I try to open it: I get the little window for reporting or ignoring, but impossible to open the app. Link to comment Share on other sites More sharing options...
Mark Allison Posted November 6, 2018 Share Posted November 6, 2018 Hold down the option key when you launch Accordance. Select "Remove Startup Session." See if that helps. Link to comment Share on other sites More sharing options...
Yohanan Posted November 6, 2018 Author Share Posted November 6, 2018 Thank you. Unfortunately, with option key the app goes on with the choices Ignore, report and reopen and goes nowhere. Link to comment Share on other sites More sharing options...
Silas Marrs Posted November 6, 2018 Share Posted November 6, 2018 Yohanan, what is your Mac OS version? You could try to install again with a fresh download from this page: https://www.accordancebible.com/Accordance-Installer Link to comment Share on other sites More sharing options...
Yohanan Posted November 6, 2018 Author Share Posted November 6, 2018 Thanks I will try tomorrow, it is late here in Europe. Link to comment Share on other sites More sharing options...
Yohanan Posted November 7, 2018 Author Share Posted November 7, 2018 Should I erase anything of Accordance of the preview version in order to get a clean download ? Link to comment Share on other sites More sharing options...
Yohanan Posted November 7, 2018 Author Share Posted November 7, 2018 (edited) When you get to the site for downloading it is a maze to know where you should start from. Please simplify ! I cannot download anything People should be directed to the first version wherefrom to begin with a valid account. Edited November 7, 2018 by Yohanan Link to comment Share on other sites More sharing options...
Yohanan Posted November 7, 2018 Author Share Posted November 7, 2018 (edited) Even with the Lite version I cannot do anything. MacOs 10.13.6 High Sierra BTW I could not get the Atlas lately. It showed a download offer but then remained on the list of the purchases to download and did not appear in my Accordance Library. Edited November 7, 2018 by Yohanan Link to comment Share on other sites More sharing options...
Silas Marrs Posted November 7, 2018 Share Posted November 7, 2018 It sounds like you've got a major problem that may need to contact tech support. Try calling the number listed under "Tech Support" on this page: https://www.accordancebible.com/Support(or click the button to email them). Link to comment Share on other sites More sharing options...
Yohanan Posted December 2, 2018 Author Share Posted December 2, 2018 Thank you for this answer. I have been three weeks away whence the delay. I will get in touch, but the question is rather simple: wherefrom begin to download afresh when you a have version 9 starter, then version 10, then version 11. If I click on version 10 for example, I am offered to buy the package. Some simplification would make easier the choices for downloading the right version. Link to comment Share on other sites More sharing options...
Silas Marrs Posted December 3, 2018 Share Posted December 3, 2018 If you own version 12, the download page you want is: https://www.accordancebible.com/Accordance-Installers#Acc-12 Link to comment Share on other sites More sharing options...
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