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Crashing when trying to open default Analytics

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#1 TWC

TWC

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Posted 11 February 2019 - 09:31 PM

I am trying to view default analytics. When selected accordance crashes. I have open my ESV Strongs bible and I would have done a word search and pushed enter to search for word at completion of search I then tried to view default analytics then we crash. Any help would be appreciated.

 

 

Accordance Crash Log

2/11/19, 8:38:02 PM
Program Version: 12.3.2 (12.3.2)
OS Version: 10.14.3
 
Message: Access violation
Address:   $0000000100BF4949
 
Backtrace:
0   acord                               0x0000000100bf4949 acord + 4831561
1   acord                               0x0000000100bfaeab acord + 4857515
2   acord                               0x0000000100bfb947 acord + 4860231
3   acord                               0x0000000100bfbdf8 acord + 4861432
4   acord                               0x0000000100bfbf47 acord + 4861767
5   acord                               0x0000000100bfc14d acord + 4862285
6   acord                               0x0000000100bda8c8 acord + 4724936
7   acord                               0x0000000100bf3bfd acord + 4828157
8   acord                               0x0000000100dd47d8 acord + 6797272
9   acord                               0x0000000100ba9208 acord + 4522504
10  acord                               0x0000000100876659 acord + 1168985
11  acord                               0x000000010081e505 acord + 808197
12  acord                               0x00000001007f30fe acord + 631038
13  AppKit                              0x00007fff4b0f460b -[NSApplication(NSResponder) sendAction:to:from:] + 312
14  acord                               0x00000001007d1147 acord + 491847
15  AppKit                              0x00007fff4b15163f -[NSMenuItem _corePerformAction] + 323
16  AppKit                              0x00007fff4b1513b2 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114
 
Binaries:
0x0000000000759000 /Applications/Accordance.app/Contents/MacOS/acord
0x00000001014f1000 /Applications/Accordance.app/Contents/Frameworks/ZipArchive.framework/Versions/A/ZipArchive
0x0000000101540000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
0x00000001015c5000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial

Tom Caton Sr.

FEOC


#2 Helen Brown

Helen Brown

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Posted 12 February 2019 - 09:12 AM

I suggest restarting Accordance in Safe mode (by pressing option) and then choosing to remove the Startup session. Then try your search and analytics in a new workspace. If this still crashes, please contact our support techs directly


Helen Brown
OakTree Software





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