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Unresponsive Easy Install/Updates window (macOS)

Mac Bug

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#1 flips

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Posted 28 March 2019 - 07:15 AM

I was helping a friend, Accordance 12.3.3 non-MAS on macOS. It crashed hard upon launch, reset some prefs and removing all auto-saved sessions made it possible to launch Accordance again.

 

But: The Easy install/Content updates window (mis)behaves weirdly:

 

If there are updates, I was able to download/install them, as I could press Enter for "Download" and "Install". But if I try to click anything using the mouse, I just get this error beep/sound (like if you're trying to click something that's impossible to click).

 

It's so stuck, I had to Force Quit to quit Accordance. (Though the app didn't really hang, I just could not get out of the Easy install/Updates window. (Clicking red close X in top left did not work either.)

 

Any hints on what to check?


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#2 flips

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Posted 08 April 2019 - 10:47 AM

... hello ... is this mic on? :P


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#3 Helen Brown

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Posted 08 April 2019 - 03:43 PM

Sorry, this is weird, and it's best to contact our technical support directly. They do not have time to monitor and respond to these forums.


Helen Brown
OakTree Software

#4 flips

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Posted 08 April 2019 - 03:53 PM

Will try, the thing is that your support opens when our work day ends, and this is my boss' computer ... 🙄
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#5 Helen Brown

Helen Brown

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Posted 09 April 2019 - 12:35 PM

Actually we provide support almost around the clock, since Ryan in S Korea comes on line when our office closes.


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Helen Brown
OakTree Software





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