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Keeps crashing cannot open accordance on windows


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#1 Gordon

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Posted 06 May 2019 - 02:27 AM

Accordance Crash Log
    OS:10.0 Windows 10 or Server 2016
    Memory load (MB): 71% Physical: 3032 Avail: 867
    Free disk user (MB): 281905 All free: 281905
    Accordance Version 12.3.4 (12.3.4.0)
    Crashed at: 10:28:13:673 On: 6 of May, 2019  Jerusalem Daylight Time
 
 
Message: Access violation
Address:   $6FF92BDC
 
Backtrace: 
  $6FF92BDC
  $6FF92C64
  $6FF930DE
  $00553D69
  $0055B6DA
  $00570A37
  $772D5307
  $772B185C
  $772B153F
  $772C3C0F
  $779B0A4D
  $00403FB9

‏ כִּ֤י לֶ֣קַח ט֭וֹב נָתַ֣תִּי לָכֶ֑ם תּֽ֝וֹרָתִ֗י אַֽל־תַּעֲזֹֽבוּ׃


#2 Gordon

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Posted 06 May 2019 - 02:49 AM

My accordance program will not open now.  Keeps crashing   Can you help?


‏ כִּ֤י לֶ֣קַח ט֭וֹב נָתַ֣תִּי לָכֶ֑ם תּֽ֝וֹרָתִ֗י אַֽל־תַּעֲזֹֽבוּ׃


#3 Gordon

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Posted 06 May 2019 - 02:53 AM

Finally opened


Edited by Gordon, 06 May 2019 - 03:13 AM.

‏ כִּ֤י לֶ֣קַח ט֭וֹב נָתַ֣תִּי לָכֶ֑ם תּֽ֝וֹרָתִ֗י אַֽל־תַּעֲזֹֽבוּ׃


#4 Helen Brown

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Posted 06 May 2019 - 06:21 AM

You Skyped me at the same time, and then said you got it working.


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Helen Brown
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#5 Orly Margolis

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Posted 06 May 2019 - 11:04 AM

Gordon,

 

Looks like the crash happened while attempting to sync with Dropbox.

 

Do you have a scheduled 'Sync with Dropbox' in Preferences or did just run it from Utilities->Sync with Dropbox?

 

As for the failed attempt to run again, it is always beneficial to run the app in safe mode - Press Ctrl+Alt right after you double click to launch Accordance.  If you suspect an internet glitch or anything like that, click on 'Disable Automatic Dropbox Sync' and 'Disable Automatic update'.  You should be able to launch the app normally after that and reset these options in the Preferences.

 

In any case, a crash should not be happening on Dropbox Sync. If you can recreate this - by editing the same files you were before the crash and running a manual sync from the Utilities menu, I would be curious to see why. 


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#6 Gordon

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Posted 06 May 2019 - 12:16 PM

HI Orly,

After setting sync to dropbox in preferences on windows version of accordance, the program crashed every time that I opened it.  I couldn't remember the control-alt but somehow the program did open after multiple attempts. I then went to Preferences and disabled the sync.  


‏ כִּ֤י לֶ֣קַח ט֭וֹב נָתַ֣תִּי לָכֶ֑ם תּֽ֝וֹרָתִ֗י אַֽל־תַּעֲזֹֽבוּ׃





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