Gedalya Posted May 6, 2019 Share Posted May 6, 2019 Accordance Crash Log OS:10.0 Windows 10 or Server 2016 Memory load (MB): 71% Physical: 3032 Avail: 867 Free disk user (MB): 281905 All free: 281905 Accordance Version 12.3.4 (12.3.4.0) Crashed at: 10:28:13:673 On: 6 of May, 2019 Jerusalem Daylight Time Message: Access violation Address: $6FF92BDC Backtrace: $6FF92BDC $6FF92C64 $6FF930DE $00553D69 $0055B6DA $00570A37 $772D5307 $772B185C $772B153F $772C3C0F $779B0A4D $00403FB9 Link to comment Share on other sites More sharing options...
Gedalya Posted May 6, 2019 Author Share Posted May 6, 2019 My accordance program will not open now. Keeps crashing Can you help? Link to comment Share on other sites More sharing options...
Gedalya Posted May 6, 2019 Author Share Posted May 6, 2019 (edited) Finally opened Edited May 6, 2019 by Gordon Link to comment Share on other sites More sharing options...
Helen Brown Posted May 6, 2019 Share Posted May 6, 2019 You Skyped me at the same time, and then said you got it working. 1 Link to comment Share on other sites More sharing options...
Orly Margolis Posted May 6, 2019 Share Posted May 6, 2019 Gordon, Looks like the crash happened while attempting to sync with Dropbox. Do you have a scheduled 'Sync with Dropbox' in Preferences or did just run it from Utilities->Sync with Dropbox? As for the failed attempt to run again, it is always beneficial to run the app in safe mode - Press Ctrl+Alt right after you double click to launch Accordance. If you suspect an internet glitch or anything like that, click on 'Disable Automatic Dropbox Sync' and 'Disable Automatic update'. You should be able to launch the app normally after that and reset these options in the Preferences. In any case, a crash should not be happening on Dropbox Sync. If you can recreate this - by editing the same files you were before the crash and running a manual sync from the Utilities menu, I would be curious to see why. 1 Link to comment Share on other sites More sharing options...
Gedalya Posted May 6, 2019 Author Share Posted May 6, 2019 HI Orly, After setting sync to dropbox in preferences on windows version of accordance, the program crashed every time that I opened it. I couldn't remember the control-alt but somehow the program did open after multiple attempts. I then went to Preferences and disabled the sync. Link to comment Share on other sites More sharing options...
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