Keeps crashing cannot open accordance on windows

[Gedalya]

Accordance Crash Log

    OS:10.0 Windows 10 or Server 2016

    Memory load (MB): 71% Physical: 3032 Avail: 867

    Free disk user (MB): 281905 All free: 281905

    Accordance Version 12.3.4 (12.3.4.0)

    Crashed at: 10:28:13:673 On: 6 of May, 2019  Jerusalem Daylight Time

 

 

Message: Access violation

Address:   $6FF92BDC

 

Backtrace: 

  $6FF92BDC

  $6FF92C64

  $6FF930DE

  $00553D69

  $0055B6DA

  $00570A37

  $772D5307

  $772B185C

  $772B153F

  $772C3C0F

  $779B0A4D

  $00403FB9

[Gedalya]

My accordance program will not open now.  Keeps crashing   Can you help?

[Gedalya]

Finally opened

Edited May 6, 2019 by Gordon

[Helen Brown]

You Skyped me at the same time, and then said you got it working.

[Orly Margolis]

Gordon,

 

Looks like the crash happened while attempting to sync with Dropbox.

 

Do you have a scheduled 'Sync with Dropbox' in Preferences or did just run it from Utilities->Sync with Dropbox?

 

As for the failed attempt to run again, it is always beneficial to run the app in safe mode - Press Ctrl+Alt right after you double click to launch Accordance.  If you suspect an internet glitch or anything like that, click on 'Disable Automatic Dropbox Sync' and 'Disable Automatic update'.  You should be able to launch the app normally after that and reset these options in the Preferences.

 

In any case, a crash should not be happening on Dropbox Sync. If you can recreate this - by editing the same files you were before the crash and running a manual sync from the Utilities menu, I would be curious to see why. 

[Gedalya]

HI Orly,

After setting sync to dropbox in preferences on windows version of accordance, the program crashed every time that I opened it.  I couldn't remember the control-alt but somehow the program did open after multiple attempts. I then went to Preferences and disabled the sync.