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Instant Details Hover Box doesn't always show up


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#1 Dustin Battles

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Posted 16 May 2019 - 08:10 PM

For at least a year now, when using Accordance on one of my two external monitors, clicking and holding on a link in a resource doesn't always show me the hovering instant details box. 

 
(If the Accordance window is on my main monitor [2014 13" MacBook Pro Retina] it shows up fine.)
 
I think it's because it's showing the instant details box in an area where I can't see it, like off screen. 
 
I'm linking to a video I took from my phone of this problem, since I can't figure out how to do a screen recording of all 3 screens at one time.
 
What am I doing wrong? or is this a bug?
 
My video won't upload in the attacher thingy, so here's a dropbox link to view.
 

Dustin Battles

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​The King’s Chapel

West Chester, OH 


#2 Silas Marrs

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Posted 22 May 2019 - 03:30 PM

What is your mac OS version?

 

Are you able to get either problem to happen with only one external monitor installed?


Edited by Silas Marrs, 22 May 2019 - 04:01 PM.


#3 Dustin Battles

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Posted 23 May 2019 - 06:33 AM

Sierra, 10.12.6. I'll try it with only one monitor.

 

 

What is your mac OS version?

 

Are you able to get either problem to happen with only one external monitor installed?


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Dustin Battles

BA, MA, MDiv

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​The King’s Chapel

West Chester, OH 


#4 Dustin Battles

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Posted 28 May 2019 - 10:14 AM

I think it must have something to do with window positioning. I just tried it with only one external monitor. It works fine on some portions of the screen, but not others!

 

I'm thinking this is a bug.


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Dustin Battles

BA, MA, MDiv

Pastor 

​The King’s Chapel

West Chester, OH 


#5 Silas Marrs

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Posted 28 May 2019 - 12:56 PM

Thank you, Dustin!  I've just managed to reproduce the issue, so I should have a fix soon.


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