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Mobile Sync Not Working


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#1 mattsarahryan1

mattsarahryan1

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Posted 16 May 2019 - 09:59 PM

Hello,

 

All of a sudden, after updating the mobile app the mobile sync function does not work at all. The mac can find the iphone, however, once I click sync, nothing happens. Does anyone know how to fix this. I tried restarting the computer, but that did not work.



#2 _Ricardo_

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Posted 17 May 2019 - 01:21 PM

Matt,

 

Make sure you are following the steps listed here:

http://accordancefil...0Syncing|_____8

 

Pay special attention to the items that are checked to be synced. Items that are not allowed to synced but are still listed will cause problems. Look for user created folders in the user content, dividers, empty line items, and unknown files.

 

Restarting your router may help as well since both devices are supposed to be in the same Wi-Fi network.



#3 mattsarahryan1

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Posted 17 May 2019 - 10:06 PM

Are you not able to sync tools if they were placed inside folders created by me?






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