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Can not sync via Dropbox


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#1 Tomi

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Posted 05 October 2019 - 01:15 PM

Today I was about my usual rutine - Syncing via Dropbox my Mac (El Capitan) with my iPad Pro highlights (IpadOs13) and got a popup window that at first reads: "Web Browser", and than changes text to: "Dropbox - API Request Authorization - Sign". Could this be any incopatibility issue with older OS version with new IPadOS version?
 
Never seen it before, don't know what to do ... I need my sermon material, well ... synced .
 
File attached.
 

 

Thanks for you assistance. 

Attached Files


Edited by Tomi, 05 October 2019 - 01:15 PM.

Blessings,
Tomi

#2 R. Mansfield

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Posted 05 October 2019 - 01:37 PM

I can’t really tell anything from the image, but occasionally programs like Dropbox will log you out, and you have to sign back in with your login credentials. Usually, there’s a means to do this in the dialog box (which I didn’t see in your image). Maybe you can go straight to the Dropbox app on your Mac and see if you need to log in again.


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#3 Tomi

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Posted 05 October 2019 - 03:14 PM

Thanks Richard,

 

However, Dropbox did not logged me out, I am constantly logged in - pls see the attach. 

Highlights are not being synced on my Mac.

 

Thanks.

Attached Files


Blessings,
Tomi

#4 Donald Cobb

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Posted 07 October 2019 - 04:07 PM

I've had the same issue as of late. A blank window opens up with this same title and remains blank. I have the feeling that this has been happening since updating to 12.3.6. I haven't found anything in Accordance to alleviate the problem.



#5 Tomi

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Posted 09 October 2019 - 03:30 AM

Good news everybody ... Donald or anyone else with the above issue :)

 
I’ve spoken with Tech Support and the issue was resolved within a minute - a huge thank you & bless you Billy, Senior Tech Support & Customer Service Representative!!!
 
It’s actually a known issue, however (and fortunately) with very rare occurance.
This link should solve the problem - as it did in my case! 
 
 
Happy syncing & surfing through Accordance bliss!

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Blessings,
Tomi

#6 Donald Cobb

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Posted 09 October 2019 - 07:18 AM

Thank you Tomi (and thanks to Billy!). This worked perfectly!






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