Jump to content


Photo

Mobile Sync with Accordance 13 Crashes Mobile Device

iPhone iPad Mac Crash

  • Please log in to reply
15 replies to this topic

#1 Rich

Rich

    Silver

  • Active Members
  • PipPipPip
  • 116 posts
  • Gender:Male
  • Location:Rural Georgia
  • Interests:Jesus, my lovely wife, my children, fellowship, worship music, piano, gardening. and pursuing my M.Div at Asbury Theological Seminary.
  • Accordance Version:12.x
  • Platforms:Mac OS X, iOS

Posted 05 November 2019 - 11:19 PM

Since installing Accordance 13, when trying to "Sync with Mobile Device" with my iPad, after hitting the Connect button on my Mac, Accordance on my iPad immediately crashes (and on the Mac it says that this device has never synced and gives a blank list of resources).  Very oddly, I was able to start the sync with my iPhone without crashing the device (although it also said I had never sync'ed before with that device) — but then after syncing for a few minutes, Accordance on the Mac crashed.  I tried syncing again and it just seems to stop halfway through trying to install the tools.

 

Any thoughts on ways to possibly fix this?

 


Rich Wardwell

 

Accordance Hardware

2017 iMac (Retina 5K, 27", 2017, 4.2 GHz i7, 32GB memory, Radeon Pro 580, 8GB, 2TB SSD, Catalina)

2019 15" MacBook Pro (Retina, 15", 2.4 GHz  i9, 32GB memory, 2 TB SSD, Catalina)

2018 iPad Pro (12.9", 512GB, iOS 13)

2019 iPhone 11 Pro Max (iOS 13)


#2 Rich

Rich

    Silver

  • Active Members
  • PipPipPip
  • 116 posts
  • Gender:Male
  • Location:Rural Georgia
  • Interests:Jesus, my lovely wife, my children, fellowship, worship music, piano, gardening. and pursuing my M.Div at Asbury Theological Seminary.
  • Accordance Version:12.x
  • Platforms:Mac OS X, iOS

Posted 05 November 2019 - 11:28 PM

After many tries, I finally got the iPhone to sync with Accordance 13 and got a dialog saying to succeeding in syncing, but afterwards, when I go back to resync it again, it says it has never been sync'ed with this device and it wants to reinstall everything again. 

 

On the iPad, it still immediately crashes when pressing the sync button and never get the option to actually select what I wish to sync.


Rich Wardwell

 

Accordance Hardware

2017 iMac (Retina 5K, 27", 2017, 4.2 GHz i7, 32GB memory, Radeon Pro 580, 8GB, 2TB SSD, Catalina)

2019 15" MacBook Pro (Retina, 15", 2.4 GHz  i9, 32GB memory, 2 TB SSD, Catalina)

2018 iPad Pro (12.9", 512GB, iOS 13)

2019 iPhone 11 Pro Max (iOS 13)


#3 dataduffy

dataduffy

    Member

  • Active Members
  • Pip
  • 16 posts
  • Gender:Male
  • Accordance Version:13.x
  • Platforms:Mac OS X, iOS

Posted 06 November 2019 - 01:21 AM

I have had the same today on my iPhone, but the iPad Pro is syncing fine.

Both my iPhone and iPad are running betas for the iOS, so I was thinking it was due to that somehow.



#4 Michael J. Bolesta

Michael J. Bolesta

    Platinum

  • Active Members
  • PipPipPipPipPip
  • 1,034 posts
  • Gender:Male
  • Location:Addison TX
  • Interests:scripture study, preaching, teaching
  • Accordance Version:13.x
  • Platforms:Mac OS X, iOS

Posted 06 November 2019 - 08:30 AM

I received the same "Never synched with this device" warning. With my iPad, the resource list appeared and I could synch. With my iPhone, I had Accordance crashes (Mac and iPhone). If they do not crash, I get the blank resource list (at the top it says the iPhone was last synched on Friday, October 25).

 

Accordance for Mac 13.0.0 [Mac OS X 10.15.1 Mid 2013 11 inch MacBook Air]

 
Accordance for iOS 3.0.4 (3.0.3.11461) [iOS 10.3.3 iPad 4th generation], [iOS 13.2 iPhone XS]

Michael
Accordance on Macintosh, iPhone, and iPad

#5 Rich

Rich

    Silver

  • Active Members
  • PipPipPip
  • 116 posts
  • Gender:Male
  • Location:Rural Georgia
  • Interests:Jesus, my lovely wife, my children, fellowship, worship music, piano, gardening. and pursuing my M.Div at Asbury Theological Seminary.
  • Accordance Version:12.x
  • Platforms:Mac OS X, iOS

Posted 06 November 2019 - 08:33 AM

I have had the same today on my iPhone, but the iPad Pro is syncing fine.

Both my iPhone and iPad are running betas for the iOS, so I was thinking it was due to that somehow.

 

Yeah, no betas here... so I think that's probably not the issue.


Edited by Rich, 06 November 2019 - 08:34 AM.

Rich Wardwell

 

Accordance Hardware

2017 iMac (Retina 5K, 27", 2017, 4.2 GHz i7, 32GB memory, Radeon Pro 580, 8GB, 2TB SSD, Catalina)

2019 15" MacBook Pro (Retina, 15", 2.4 GHz  i9, 32GB memory, 2 TB SSD, Catalina)

2018 iPad Pro (12.9", 512GB, iOS 13)

2019 iPhone 11 Pro Max (iOS 13)


#6 Graham Buck

Graham Buck

    Platinum

  • Accordance
  • 523 posts
  • Gender:Male
  • Location:God's Country (New England)
  • Accordance Version:12.x
  • Platforms:Mac OS X, iOS

Posted 06 November 2019 - 08:52 AM

Thanks for the reports. I'll be looking into this.


Graham Buck

 

iOS Programmer
Content Development
OakTree Software


#7 Ken Stockdell

Ken Stockdell

    Member

  • Active Members
  • Pip
  • 23 posts
  • Gender:Male
  • Location:Smyrna, GA
  • Interests:Learning, reading, travel, black & white photography
  • Accordance Version:12.x
  • Platforms:Mac OS X, iOS

Posted 06 November 2019 - 08:48 PM

I'm having the crashing issue on 12.3.6 (yes I'm going to upgrade soon!) on beta versions back to 3.0.3.11447. Crashes occur on both WiFi and Dropbox sync attempts. I've also reported this via TestFlight for beta 3.0.4.11622.

 


Ken Stockdell

Thinking Christianly
Let My People Read!


Accordance 12.3.6
MacBook Air: 13-inch, Mid 2012, 2 GHz Intel Core i7, 8 GB 1600 MHz DDR3, Intel HD Graphics 4000 1536 MB, macOS Catalina 10.15.x
iPhone X: 256 GB, iOS 13.1.x
iPad Pro 11": 512 GB, iOS 13.1.x


#8 Michael Hunt

Michael Hunt

    Gold

  • Active Members
  • PipPipPipPip
  • 465 posts
  • Twitter:oddsocks
  • Gender:Male
  • Location:Sydney, Australia
  • Accordance Version:12.x
  • Platforms:Mac OS X, iOS, Android

Posted 06 November 2019 - 09:13 PM

I also have crashing on dropbox sync (I have yet to try mobile sync as most of the time I am using my iPad as a personal hotspot for my laptop and need to take it home to do a wireless sync).


Formerly known as oddsocks

#9 Rich

Rich

    Silver

  • Active Members
  • PipPipPip
  • 116 posts
  • Gender:Male
  • Location:Rural Georgia
  • Interests:Jesus, my lovely wife, my children, fellowship, worship music, piano, gardening. and pursuing my M.Div at Asbury Theological Seminary.
  • Accordance Version:12.x
  • Platforms:Mac OS X, iOS

Posted 11 November 2019 - 10:05 PM

I don't know if the recent Accordance update intended to fix this issue or not.  I did give it a try on both devices and both sync'ed without crashing and much more quickly than before, which seems to imply there was some resolution.

 

The only continuing issue I've noticed is that I still get a "Never synced with device..." type warning, even if I just sync'ed that device.  I can live with that since it appears that the sync itself is functioning fine and is very quick, but thought I would note it.


Rich Wardwell

 

Accordance Hardware

2017 iMac (Retina 5K, 27", 2017, 4.2 GHz i7, 32GB memory, Radeon Pro 580, 8GB, 2TB SSD, Catalina)

2019 15" MacBook Pro (Retina, 15", 2.4 GHz  i9, 32GB memory, 2 TB SSD, Catalina)

2018 iPad Pro (12.9", 512GB, iOS 13)

2019 iPhone 11 Pro Max (iOS 13)


#10 Michael Hunt

Michael Hunt

    Gold

  • Active Members
  • PipPipPipPip
  • 465 posts
  • Twitter:oddsocks
  • Gender:Male
  • Location:Sydney, Australia
  • Accordance Version:12.x
  • Platforms:Mac OS X, iOS, Android

Posted 11 November 2019 - 11:10 PM

A reset of user content through the iOS setting a app fixed my Dropbox sync issue. I haven't tried a sync with Accordance 13 yet to determine if my library will now sync.
Formerly known as oddsocks

#11 Michael J. Bolesta

Michael J. Bolesta

    Platinum

  • Active Members
  • PipPipPipPipPip
  • 1,034 posts
  • Gender:Male
  • Location:Addison TX
  • Interests:scripture study, preaching, teaching
  • Accordance Version:13.x
  • Platforms:Mac OS X, iOS

Posted 15 November 2019 - 04:50 PM

I still cannot synch using Accordance 13.0.1.1 (MacOS) and mobile 3.0.4

 

The programs crash on both the Mac and the iPhone.

 

:(


Michael
Accordance on Macintosh, iPhone, and iPad

#12 Brent Lawrence

Brent Lawrence

    Gold

  • Active Members
  • PipPipPipPip
  • 392 posts
  • Gender:Male
  • Location:Skokie, IL
  • Interests:Jesus, my wife, my kids, my church, the Boston Red Sox, baseball in general, my Macs, golf (when I have time to play).
  • Accordance Version:12.x
  • Platforms:Mac OS X, iOS

Posted 15 November 2019 - 10:09 PM

Hi all, I found that on my phone I get a crash only when I have a biblical text open while attempting the sync. If I switch to a different type of tool like commentary or something else, it will sync fine (with Dropbox). Tried unlinking Dropbox and re-linking, but it always crashes when a text is open on my phone and I select sync.


  • rough2000 likes this

Pastor
Praise Tabernacle
Chicago, IL


#13 JohnABarnett

JohnABarnett

    Gold

  • Active Members
  • PipPipPipPip
  • 291 posts
  • Gender:Male
  • Location:San Antonio, TX
  • Interests:Biblical studies
    History and music
    τα παντα
  • Accordance Version:12.x
  • Platforms:Windows, iOS

Posted 17 November 2019 - 11:19 AM

Accordance 13 on my iPad Pro crashes whenever I hit the Sync button.


Accordance 13

PC, WIndows 10

 


#14 JohnABarnett

JohnABarnett

    Gold

  • Active Members
  • PipPipPipPip
  • 291 posts
  • Gender:Male
  • Location:San Antonio, TX
  • Interests:Biblical studies
    History and music
    τα παντα
  • Accordance Version:12.x
  • Platforms:Windows, iOS

Posted 18 November 2019 - 03:13 PM

Thanks so much to Ricardo in Tech Support for his help resolving this issue.


Accordance 13

PC, WIndows 10

 


#15 rough2000

rough2000

    Member

  • Active Members
  • Pip
  • 10 posts
  • Gender:Male
  • Accordance Version:11.x
  • Platforms:Mac OS X

Posted 03 December 2019 - 04:38 PM

Hi all, I found that on my phone I get a crash only when I have a biblical text open while attempting the sync. If I switch to a different type of tool like commentary or something else, it will sync fine (with Dropbox). Tried unlinking Dropbox and re-linking, but it always crashes when a text is open on my phone and I select sync.

This is terrific. Thank you for sharing your wisdom. But this shouldn't be a solution for Accordance guys. It seems that this problem is widespread. Accordance should spread its solution as widely as the problem. I do not understand why a better troubleshooting is not posted here and Accordance website, facebook, etc.



#16 Michael J. Bolesta

Michael J. Bolesta

    Platinum

  • Active Members
  • PipPipPipPipPip
  • 1,034 posts
  • Gender:Male
  • Location:Addison TX
  • Interests:scripture study, preaching, teaching
  • Accordance Version:13.x
  • Platforms:Mac OS X, iOS

Posted Today, 11:20 AM

While I can synch with my old iPad today, I cannot synch with my iPhone XS. Attempted synching kicks the iPhone Accordance out. Restarting it seems to confuse macOS Accordance, yielding a blank selection window:

 
Attached File  Screen Shot 2019-12-14 at 10.20.03 AM.png   34.43KB   0 downloads
 
Further attempts cause both the iOS and the macOS versions of Accordance to crash. :(  :o  :huh:
 

Michael
Accordance on Macintosh, iPhone, and iPad




1 user(s) are reading this topic

1 members, 0 guests, 0 anonymous users


    calton