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I think my Credit disappeared.

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#1 Jesse D

Jesse D


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Posted 24 November 2019 - 02:54 AM

Not even sure if I used my credit or not, but I don't remember using it. I had a $25 credit because of my story that was used. I can't find any info about this on the Accordance website. I went to purchase something and thought, "great, I can buy this and it will only cost me about $5-6 because of the credit I have." but it didn't give me an option to use my credit, so I am wondering if there is a way to check to see if I have used it already or not.


Can someone help me out with this?




God is good. There is no greater lesson than this than that Jesus was hung on a tree, died, and for his perfect sacrifice God resurrected Him and set him above all things in heaven and earth. A tragedy turned to triumph - it is the greatest story that one can conceive of. And Jesus died for you so that you could be saved from your sin and reign with him.

#2 TYA



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Posted 24 November 2019 - 03:49 AM

Hey Jesse, just to throw a quick answer out before the Accordance team gets to you, my guess is that they would have you call Support or reach out to [email protected], but just the obvious: make sure that you are logged into your account.


I log in, and then go to "My Account," and the credit shows here (see attached).  It is somewhat "hidden," I guess you could say.  It also shows when I go to process an order, so if you don't see it in one of these two places, I would recommend contacting Support.

Attached Files

Edited by TYA, 24 November 2019 - 03:50 AM.

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#3 Steve Carruth

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Posted 24 November 2019 - 07:08 AM


When a customer has a credit... it is used automatically in their next online order.
I checked and it was applied automatically when you made a purchase on 10/20/2019.
If you need further details just e-mail [email protected]

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