VChia Posted January 11, 2020 Share Posted January 11, 2020 dear Sir, I keep having similar error messages downloading my new purchases and updates. (See attached JPEG for error message). The download starts but always terminates abruptly with the error message. Please assist ASAP. Thank you. 1 Link to comment Share on other sites More sharing options...
Λύχνις Δαν Posted January 11, 2020 Share Posted January 11, 2020 Hi VChia, JPEGs do not upload to the forums. Try PNG or TIFF. PNGs definitely do upload but I think TIFF do as well. Thx D Link to comment Share on other sites More sharing options...
VChia Posted January 11, 2020 Author Share Posted January 11, 2020 dear Technical support: Here are the images of the error messages. Please help. https://ibb.co/yNDKQSj https://ibb.co/r2CVcvx Link to comment Share on other sites More sharing options...
Silas Marrs Posted January 11, 2020 Share Posted January 11, 2020 I would try closing Accordance, then restart it in safe mode, by holding "Alt" as it starts up. Then check the option that says "Clear cached downloads", and then Launch Accordance. If that doesn't fix it, you can find the phone number for our Tech support team on this page. 1 Link to comment Share on other sites More sharing options...
VChia Posted January 12, 2020 Author Share Posted January 12, 2020 I would try closing Accordance, then restart it in safe mode, by holding "Alt" as it starts up. Then check the option that says "Clear cached downloads", and then Launch Accordance. If that doesn't fix it, you can find the phone number for our Tech support team on this page. This worked! Thank you so much sir! Blessings! 1 Link to comment Share on other sites More sharing options...
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