rcdeacon Posted February 18, 2020 Share Posted February 18, 2020 My wife got a new laptop computer yesterday. I installed Accordance on it last night and in the process of installing all the resources downloaded normally except one. The NLT 2nd edition DID NOT come on Easy Install. Not sure why. I went to the Accordance store and even considered repurchasing but I was informed I already owned the product. Not sure what I need to do to install it since that is her favored translation. Once installed I will be removing Accordance from her old laptop. Bob Link to comment Share on other sites More sharing options...
R. Mansfield Posted February 18, 2020 Share Posted February 18, 2020 I'm going to suggest things you've probably done. In the Library search field, type NLT to confirm it's not there. If not, try the normal restarts of Accordance and your computer and run Easy Install again. If it still doesn't show up, contact support and they will get it working. Link to comment Share on other sites More sharing options...
Paul Meiklejohn Posted February 18, 2020 Share Posted February 18, 2020 (edited) Bob, if you have the module on your laptop or an old machine... you could try and locate the file under ~home/library/application support/accordance//modules/texts amp.atext. then copy and paste it into the same directory on the new machine then double click from there to open. Edited February 18, 2020 by Paul Meiklejohn Link to comment Share on other sites More sharing options...
rcdeacon Posted February 18, 2020 Author Share Posted February 18, 2020 Thank you for the replies. Bob Link to comment Share on other sites More sharing options...
rcdeacon Posted February 18, 2020 Author Share Posted February 18, 2020 After further review it was discovered there are other modules missing (ESV w/Strongs, NLT 2nd ed, GK Hebrew lexicon and perhaps others not yet discovered). Bob Link to comment Share on other sites More sharing options...
R. Mansfield Posted February 18, 2020 Share Posted February 18, 2020 Definitely get with Support. Link to comment Share on other sites More sharing options...
Julie Palmer Posted February 18, 2020 Share Posted February 18, 2020 You may also want to check to make sure all of your Easy Install settings are in "Show" mode instead of "Hide". 2 Link to comment Share on other sites More sharing options...
rcdeacon Posted February 18, 2020 Author Share Posted February 18, 2020 Ricardo came through BIG TIME! Thanks. Bob 3 Link to comment Share on other sites More sharing options...
Ken Simpson Posted February 19, 2020 Share Posted February 19, 2020 Ricardo came through BIG TIME! Thanks. Bob I love hearing when our support team does a great job, which is sooo often! What a team!! What was the issue Bob? What rectified it for you? Thanks Link to comment Share on other sites More sharing options...
rcdeacon Posted February 20, 2020 Author Share Posted February 20, 2020 Ricardo did a screen share and was able to isolate many modules that did not download properly. Bob 2 Link to comment Share on other sites More sharing options...
R. Mansfield Posted February 20, 2020 Share Posted February 20, 2020 I'm always impressed with our support team. I use them myself :-) 1 Link to comment Share on other sites More sharing options...
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