Accordance won’t quit. Stuck on sync to Dropbox

[James Richards]

I’m running Accordance 13.05 on a MacBook Pro running MacOS Catalina (10.15.4) and am fairly frequently finding that Accordance won’t quit. It sticks with a message saying that it is syncing to Dropbox, but can’t seem to get past that. Sometimes I have done a Force Quit to get out of it. Today - after a very long time - Accordance crashed. Any thoughts?

 

Here is the content of the crash log:

 

Accordance Crash Log

19/05/2020, 12:31:20

Program Version: 13.0.5 (13.0.5)

OS Version: 10.15.4

 

Message: Access violation

Address:   $000000010B97FBB6

 

Backtrace:

0   acord                               0x000000010b97fbb6 acord + 7453622

1   acord                               0x000000010b97def8 acord + 7446264

2   acord                               0x000000010b2f9446 acord + 611398

3   Foundation                          0x00007fff3440c3ca __NSFireTimer + 67

4   CoreFoundation                      0x00007fff31d13628 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

5   CoreFoundation                      0x00007fff31d1318e __CFRunLoopDoTimer + 872

6   CoreFoundation                      0x00007fff31d12c79 __CFRunLoopDoTimers + 322

7   CoreFoundation                      0x00007fff31cf78dd __CFRunLoopRun + 1885

8   CoreFoundation                      0x00007fff31cf6b23 CFRunLoopRunSpecific + 466

9   AppKit                              0x00007fff2f23203e -[NSPersistentUIManager flushPersistentStateAndClose:waitingUntilDone:] + 430

10  AppKit                              0x00007fff2f231e4e -[NSApplication _flushPersistentState] + 73

11  AppKit                              0x00007fff2f23187c -[NSApplication terminate:] + 429

12  acord                               0x000000010b2f6781 acord + 599937

13  acord                               0x000000010b9befd6 acord + 7712726

14  acord                               0x000000010b2f53ab acord + 594859

15  acord                               0x000000010b2f9092 acord + 610450

16  Foundation                          0x00007fff3440c3ca __NSFireTimer + 67

 

Binaries:

0x000000000b264000 /Applications/Accordance.app/Contents/MacOS/acord

0x000000010c19e000 /Applications/Accordance.app/Contents/Frameworks/ZipArchive.framework/Versions/A/ZipArchive

0x000000010c1e9000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle

0x000000010c26e000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial

 

[Silas Marrs]

If you change the Dropbox preferences to sync manually rather than automatically, does the sync still freeze up when you initiate a manual sync?

[jlm]

I've been having the same problem with Dropbox sync on quit getting stuck. In the past, it tended to happen while I was traveling and using a hotspot that sometimes had a weak connection, but now it's been happening at home with my mostly-reliable WiFi and fiber.

 

The latest freeze may be atypical in that I had restored an old version of User Notes with Dropbox. I then tried to quit, and Accordance froze on sync. There was no progress in the progress bar, and pushing Stop had no effect. After waiting a while, I force quit and restarted. I chose to restore the session after the "crash". Then Accordance told me it would have to reload my session, and I said OK. It synced and reloaded. Then it told me again that it would have to reload my session, synced and reloaded.

 

After that I switched the preferences to manual syncing as Silas asked the other user to do, and successfully synced.

 

Previously, with automatic syncing, sync normally worked. The only time it froze was when I quit Accordance, though not every time.

Edited August 7, 2020 by jlm

[jlm]

After switching back to automatic syncing a few days ago, I had another hang on Dropbox sync today. I had one unnamed workspace open. I rapidly closed all the panes with CMD-W, but didn't close the window. Then I quit. Presumably, it wanted to save this change to the workspace to Dropbox, but for some reason it hung before doing anything.