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Accordance Crashes

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#1 pderengowski

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Posted 07 August 2020 - 05:43 AM

This morning I upgraded my Mac to run Accordance 13.1.3. When I typed in a topic on the Research line, Accordance immediately crashed (twice). What do I need to do to correct this problem?



#2 Fabian

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Posted 07 August 2020 - 05:57 AM

On the Mac: Press alt/option by start of the app. And then check the ones to clean. Clean search cache etc. On Window it is another key.


Greetings

Fabian

ATTENTION: My bug reports are all with the GERMAN INTERFACE and with the EUROPEAN NOTATION! It can be the English interface has no bugs, I describe.

PLEASE!
Bring more international Bibles to the store,
fix my reported bugs, even the old ones which never was addressed,
develop my feature requests, the new once and the once I made years ago,
in nearer future.

#3 R. Mansfield

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Posted 07 August 2020 - 09:52 AM

This morning I upgraded my Mac to run Accordance 13.1.3. When I typed in a topic on the Research line, Accordance immediately crashed (twice). What do I need to do to correct this problem?

 

Go to Accordance Preferences and click the button that says, "Rebuild Research Cache." Please let us know if this solves the problem.

 

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Richard Mansfield

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Accordance Bible Software

 


#4 bburrowes

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Posted 07 August 2020 - 01:22 PM

Hello, I am having a similar problem - Accordance 13.1.3 crashes after I do a search (any search) and then try to scroll down to view results.  I have tried rebuilding the research cache, clearing the library and research caches, clearing cached downloads, and cleaning up installed fonts. Is there anything else I can do?  I am unable to use Accordance at this point. Thanks, Brett


Edited by bburrowes, 07 August 2020 - 01:31 PM.


#5 R. Mansfield

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  • Interests:Biblical studies/backgrounds & Patristics; Eastern Orthodox theology/practice; time w/my wife, Kathy & hound, Lucy Mae; cooking w/cast iron & Tabasco; excursions in my Jeep Wrangler
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Posted 07 August 2020 - 01:41 PM

Sorry about that, Brett. At this point, you can probably get everything resolved more quickly by contacting Tech Support by email ( [email protected] ), calling 407-339-0266, or accessing Live Chat from the main page of www.accordancebible.com during business hours.


Richard Mansfield

Technology Evangelist

Accordance Bible Software

 






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