Accordance Crashes

[pder3571]

This morning I upgraded my Mac to run Accordance 13.1.3. When I typed in a topic on the Research line, Accordance immediately crashed (twice). What do I need to do to correct this problem?

[Fabian]

On the Mac: Press alt/option by start of the app. And then check the ones to clean. Clean search cache etc. On Window it is another key.

[R. Mansfield]

This morning I upgraded my Mac to run Accordance 13.1.3. When I typed in a topic on the Research line, Accordance immediately crashed (twice). What do I need to do to correct this problem?

 

Go to Accordance Preferences and click the button that says, "Rebuild Research Cache." Please let us know if this solves the problem.

 

[bburrowes]

Hello, I am having a similar problem - Accordance 13.1.3 crashes after I do a search (any search) and then try to scroll down to view results.  I have tried rebuilding the research cache, clearing the library and research caches, clearing cached downloads, and cleaning up installed fonts. Is there anything else I can do?  I am unable to use Accordance at this point. Thanks, Brett

Edited August 7, 2020 by bburrowes

[R. Mansfield]

Sorry about that, Brett. At this point, you can probably get everything resolved more quickly by contacting Tech Support by email ( support@accordancebible.com ), calling 407-339-0266, or accessing Live Chat from the main page of www.accordancebible.com during business hours.