jwritebol Posted September 18, 2010 Share Posted September 18, 2010 I cannot seem to find the new modules (like the select works of Moody, Tozer, Muller, etc.) that come with the BASIC-9 set... did the Easy Download not get them? How would I get those modules? Thanks. Link to comment Share on other sites More sharing options...
Helen Brown Posted September 18, 2010 Share Posted September 18, 2010 If you ordered a Library upgrade, and it is in your online account, Easy Install should add those modules. We hope to "merge" the accounts in our databases in the next few days. Link to comment Share on other sites More sharing options...
DanG Posted September 18, 2010 Share Posted September 18, 2010 If you ordered a Library upgrade, and it is in your online account, Easy Install should add those modules. We hope to "merge" the accounts in our databases in the next few days. 1. How would you get the new modules if there is no Library upgrade to order? I already own the highest levels. 2. Accordance 9 also installed PhotoGuide Sampler, Maps Sampler, Timeline Sampler. However, I already own (and have installed) PhotoGuide3, Maps & Timeline. Shouldn't the installer check for that before installing? 3. After installing 9 I went to Easy Install. The Accordance 9 with free Starter Collection downloaded and installed correctly, but the Biblioteca Hispana modules did not. They download and appear to install, but the item remains selected (checked) in the Easy Install window. There is no error message, but the notes section says "Installation Status: Incomplete. Remaining Download Size: 4.5 MB; Missing Items: Descrubre la Biblia-2" I have "Descrube la Biblia" and "Descrube la Biblia 2" (without the dash) in my General Tools folder--any idea why it won't update? Link to comment Share on other sites More sharing options...
jwritebol Posted September 18, 2010 Author Share Posted September 18, 2010 I did do it through "easy install" and when I go back to "Easy Install" to try and download anything it won't let me. It shows that I've purchased the product, but won't let me get at it again. Link to comment Share on other sites More sharing options...
jwritebol Posted September 18, 2010 Author Share Posted September 18, 2010 If you ordered a Library upgrade, and it is in your online account, Easy Install should add those modules. We hope to "merge" the accounts in our databases in the next few days. So does this mean "be patient, you'll get them in a few days?" Thanks. Link to comment Share on other sites More sharing options...
Helen Brown Posted September 18, 2010 Share Posted September 18, 2010 I made a change which might help. Please try again and report back. This is a massive change for us in an already complex product, sorry about the little glitches. Link to comment Share on other sites More sharing options...
jwritebol Posted September 19, 2010 Author Share Posted September 19, 2010 I made a change which might help. Please try again and report back. This is a massive change for us in an already complex product, sorry about the little glitches. Helen that worked. Thank you and your team for all your hard work. I know it has been a busy week for you guys and appreciate all your help. Jeremy Writebol Link to comment Share on other sites More sharing options...
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