Can't Find "Greek Keys"

[Rich Shields]

Since I updated to 9.1, when I try to quit Accordance, I receive a message "unable to locate 'Greek Keys' "; then a window opens for me to to search for it. When I looked for it in Modules > Tools, the file is called "Greek Keys - old". However, Accordance would not accept that. So, in the Finder, I changed the file name to "Greek Keys." But now the warning is that it is the "wrong Greek Keys".

 

Any ideas about how to resolve this?

 

OS X 10.6.5

Accordance 9.1

[Helen Brown]

It may be best to contact support for a screenshare session to diagnose and fix the problem. Another option is to try Check for Updates and Easy Install again. The -old module is due to an incomplete install after download, during which we temporarily rename the old module.

[Rich Shields]

Thanks, Helen. I tried several different options. Finally I clicked "Check for updates" and it downloaded those I just downloaded two days ago; evidently those did not update the first time around.

 

Then I downloaded the program file itself (not using update in the program), and installed. That seemed to do the trick.

 

Thanks.

[mikeb]

I am having this same issue. I have tried to reinstall but nothing seems to work. There are no new updates. The Hebrew Keys work but the Greek Keys do not.

[Helen Brown]

Look in your Application Support/Accordance/Modules/Tools and see if there is a file named Greek Keys.old. Edit the name to remove the .old and it should work for you.