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#1 D.S.Moses Nickerson

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Posted 27 February 2011 - 09:32 AM

When I try to update accordance or any modules, it has recently reported that there is an "FTP error" and that I should contact technical support. Any help?

It will register that there are updates, but will not download them, reporting the preceding error.
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#2 Helen Brown

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Posted 27 February 2011 - 09:54 AM

We are still working on this one. You may be using a proxy. For now the workaround for most people is to:
  • Rename your Accordance app to Accordance 9.2.1
  • Install Accordance 9.1.1 from this link.
  • Try the downloads through Accordance 9.1.1 easy install
Then you can use 9.2.1 for everything except the downloads.
Helen Brown
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#3 JonV513

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Posted 01 April 2011 - 12:07 PM

I am getting the same error message in "Easy Install" using v9.2.1 on my MacBook Pro.

Interestingly, I did not have the same problem on my iMac.

#4 JonV513

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Posted 01 April 2011 - 01:05 PM

Thanks for the temporary workaround solution, Helen. I had just purchased the Essential IVP Reference Collection and wanted to start using it on my MacBook. I was able to download and install the 14 new modules using v9.1.1 Easy Install.

#5 mattcwarren

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Posted 12 May 2011 - 10:54 AM

I am having the same problem with version 9.3.2. The frustrating problem was I was getting an error message that the internet stopped responding like my bandwidth was too low. Finally I got the FTP error and found this post on the forum. The workaround did accomplish the purpose of allowing me to install updates. I hope that the FTP issue gets resolved but at least there is this fix.

#6 Ed Heckman

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Posted 12 May 2011 - 01:46 PM

I am having the same problem with version 9.3.2. The frustrating problem was I was getting an error message that the internet stopped responding like my bandwidth was too low. Finally I got the FTP error and found this post on the forum. The workaround did accomplish the purpose of allowing me to install updates. I hope that the FTP issue gets resolved but at least there is this fix.


I did see this error occur again under 9.3.2. Once I got that error, I continued to receive it almost immediately every time I retried the download.

It turned out that the solution (in my case) was simple: Quit Accordance, then reopen it and try again. After I did that, Accordance successfully downloaded my modules.

It seemed as if Accordance is unable to recover when there has been an actual timeout.
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#7 Helen Brown

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Posted 12 May 2011 - 04:09 PM

Yes, I have seen this on several Macs in seminars. After a timeout you must quit Accordance and then resume the download.
Helen Brown
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