"Accordance quit unexpectedly"
Posted 14 December 2011 - 03:35 PM
Posted 15 December 2011 - 10:53 AM
Posted 15 December 2011 - 10:58 AM
Posted 15 December 2011 - 11:09 AM
I ran the "Check for Updates" this morning and about 1/2 the way through Accordance unexpectedly quits. I have tried this 4 times and it crashes at the same place every time. This is the first time I have run the check for updates since the upgrade to 9.5.2. Has anyone else experienced this?
Yes, I am having the same exact issue with 9.5.2 and am unable to update any modules. I hope someone posts a fix soon.
Posted 15 December 2011 - 11:16 AM
No. It hasn't crashed again, though. No comment yet from Accordance tech support on this. Perhaps they will be able to tell something from the crash log. Can't believe I'm posting crash logs again... had enough of that with "the other" Mac Bible software to last a lifetime. :-)
Did you email support, or just post here? If the former, it may be helpful to also send the offending workspace or a screen shot of the resources open.
Director of Content Development
Posted 15 December 2011 - 11:22 AM
Stuart, I did not see any attached crash report, so I'm not sure what is going on. If you manage to reproduce it, sending a screenshot (or the workspace, though I don't think that would be possible) would be very helpful.
By day: Consultant for Oaktree
By night: Freelance Trombonist and Private Instructor
Posted 15 December 2011 - 11:32 AM
Posted 15 December 2011 - 11:44 AM
Posted 15 December 2011 - 11:46 AM
I believe there is a server error, investigating right now.
I updated to 9.5.2 a couple days ago (maybe the day it came out... I don't remember). I had zero problems updating. It seems something may have changed from that time to today. Server error or the update file itself corrupted?
Edit: looks like Helen answered.
Edited by RobM, 15 December 2011 - 11:46 AM.
Posted 15 December 2011 - 05:59 PM
Posted 17 December 2011 - 04:17 PM
It is "very" unusual to have any major issues with Accordance, thus want to make sure you got what you needed.
Grace and Peace,
Posted 17 December 2011 - 04:32 PM
Posted 17 December 2011 - 05:06 PM
Hopefully he will post back here before then.
I recommended Accordance to him thus, feel some extra responsibility towards making sure his experience is the normal one.
Was very surprised to hear he had an actual "crash".
He has been through enough of those in the last year with the program he was using prior.
Other than when I had that one corrupt file, Accordance has always been stable as rock and fast as lightning for me.
Posted 20 December 2011 - 08:35 PM
Posted 21 December 2011 - 01:35 AM
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