Setup Assistant Problems After Updating to Accordance 9.6
Posted 30 May 2012 - 06:27 PM
I upgraded to Accordance 9.6 using the downloadable installer (as in not easy install). When I first launched Accordance, a Setup Assistant appeared. This setup assistant seems to want to verify that I have purchased Accordance 9, which I did last year when I upgraded from Library 8 Premier Level to Library 9 Premier Level.
Well, the Setup Assistant can't seem to find Accordance 9 in my account. And the unlock code I have from the Library 9 Premier Level upgrade is not being accepted either. Not cool. (And I have tried to re-enter my stored user name and password, with no luck.)
I have since seen that "The 9 unlock code is required when you run 9.6 the first time, even you already have version 9 installed," so I guess if I had used Easy Install to update I would probably be having the same issue right now...
Posted 30 May 2012 - 06:51 PM
Yes, you just need to put this code in once for verification purposes, but then you should be good to go. Since you upgraded from version 8, the code you need is the Accordance 9 (upgrade from version 8) code. If you know your Accordance username and password, you can quickly find this in your online account on the My Products page. Here is the link.
Hope that helps get you up and running!
Director of Marketing
Posted 30 May 2012 - 11:23 PM
Posted 30 May 2012 - 11:35 PM
Note for everyone that isn't able to validate, the Accordance 9 code required is not the package code, such as Library 9 Standard level, but the actual Accordance 9 unlocking code. It should be listed in My Products, as Darin linked to above.
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Posted 31 May 2012 - 01:38 AM
Dean of Students and Director of Operations
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Posted 31 May 2012 - 07:23 PM
But I was able to authenticate online this evening, so whatever you did server side seems to have resolved my issue.
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