Randy Steffens Jr Posted May 11, 2013 Share Posted May 11, 2013 I recently purchased the Accordance Essentials collection. Today, I realized my ASV Notes have disappeared in Accordance, and Easy Install doesn't give me the option for re-downloading them. I have deleted the ASV Bible and reinstalled it via Easy Install, but the notes are nowhere to be found. Does anyone have an idea for how I might be able to re-download them? Thanks!Randy Link to comment Share on other sites More sharing options...
Michael J. Bolesta Posted May 11, 2013 Share Posted May 11, 2013 Did you delete ASV from your library window? Deleting it from your hard drive will not work. Easy Install looks at the information in Accordance, not at the files on your hard drive. Find ASV in your library window (it cannot be in popover mode; if it is, click the icon to make it a pane in your workspace). Use the gear at the bottom of the library window to select "Remove Item" or easier, use the shortcut cmd-delete. NB: this will not work if you select ASV in the recently opened list within your library. You need to click once on the item in your TEXTS section. Link to comment Share on other sites More sharing options...
Randy Steffens Jr Posted May 12, 2013 Author Share Posted May 12, 2013 Thanks for your reply! Yes, this is what I did. I successfully reinstalled the ASV Bible, but the notes are still nowhere to be found, and not available to download with easy install. Blessings! Randy Link to comment Share on other sites More sharing options...
Michael J. Bolesta Posted May 12, 2013 Share Posted May 12, 2013 In your library window go to the search entry (top next to magnifying glass icon; set to Search Any Category). If the library window is open, cmd F will take you there. Type ASV and see what you find. I got both the text and the notes module. Link to comment Share on other sites More sharing options...
Helen Brown Posted May 12, 2013 Share Posted May 12, 2013 Sorry, this was an error on our database, and I believe it is now corrected. Please try Easy Install again if your ASV Notes are missing from the Library. Link to comment Share on other sites More sharing options...
Michael J. Bolesta Posted May 14, 2013 Share Posted May 14, 2013 Not sure if this is related, but Easy Install prompts a download for the Catholic Collection unlock all, but lists nothing missing. When Download is selected, Accordance says it is downloading the ASV (which I already have), but when I click to complete the download, I am presented with the same prompt. See attached: Link to comment Share on other sites More sharing options...
Helen Brown Posted May 14, 2013 Share Posted May 14, 2013 We have already noted that if Easy Install lists a large package as incomplete but with nothing specific missing, you can ignore it. This is a minor bug in how the website treats packages that include other bundles or groups, and we haven't yet been able to fix it. Link to comment Share on other sites More sharing options...
Michael J. Bolesta Posted May 14, 2013 Share Posted May 14, 2013 Thanks Helen Link to comment Share on other sites More sharing options...
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