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#1 prmills

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Posted 18 July 2014 - 08:25 AM

I am unable to update, I keep getting a message, "Internet connection timed out - process cancelled."

 

I have rebooted, restarted the program, but nothing changes.



#2 Helen Brown

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Posted 18 July 2014 - 09:58 AM

Hmm, it's working fine for me across the pond. We switched servers lat night, but as I said, here it's working. Anyone else report one way or the other?

 

When do you see the error message?

 

We are posting a lot of reformatting updates to the modules, nothing urgent but there are a lot of them.


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#3 Joe Laing

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Posted 18 July 2014 - 10:09 AM

Receiving same timeout air.  I'm here in Ohio.

 

I also rebooted, re-checked firewall settings, etc.  Assumed it was a server issue.

 

Joseph



#4 VBVM

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Posted 18 July 2014 - 10:21 AM

Having the same problem in Texas. On multiple computers. Update begins, but after downloading a few of the updates, I get a connection time-out and then no future update attempts work. Just keep getting a "internet connection timed out" error.

 

To be clear, this impacts content updates. The app update worked fine.

 

 

Attached Files


Edited by VBVM, 18 July 2014 - 10:34 AM.


#5 Chuck Schneider

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Posted 18 July 2014 - 10:37 AM

Same here in Vienna!


OSX Yosemite
Version 10.10
iMac (Retina 5K, 27-inch, Late 2014)
4 GHz Intel Core i7
32 GB 1600 MHz DDR3
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#6 Helen Brown

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Posted 18 July 2014 - 10:39 AM

If you have the problem, please tun a Trace route to http://www.accordanc...1.com/exchange/

 

The instructions for running a trace route are  here: https://kb.mediatemp…6/Using+the+traceroute+command.

 

Please send me a PM or email with the results.


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#7 Joe Laing

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Posted 18 July 2014 - 10:42 AM

Helen,

 

Run trace route

 

Safari can't open page because server where page is located is not responding

 

Instruction for trace route...

Bad Request - Invalid Hostname

HTTP Error 400. The request hostname is invalid.



#8 Helen Brown

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Posted 18 July 2014 - 10:51 AM

Sorry, the link is: https://kb.mediatemp...ceroute command

 

and please also send me your IP address.

 

MediaTemple (our hosts) need to check the routers since this is working for many users.


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#9 Dan Francis

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Posted 18 July 2014 - 11:00 AM

I am in Canada with a relatively slow connection with high latency (satellite) thankfully I am not experiencing problems so it would seem ones connection speed may not be the case. I apologize for reporting no problem but I thought due to my slow connection it might be helpful to know.

 

-Dan



#10 Helen Brown

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Posted 18 July 2014 - 12:16 PM

We have enough information now, and are working with the hosts of our servers to resolve the issues. Thank you for your patience.


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#11 Joel Brown

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Posted 18 July 2014 - 10:29 PM

If you are still experiencing this issue, please update to the latest version of Accordance (10.4.3.2 as of this post) and try again.  Thanks for your patience!


Joel Brown

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By night: Freelance Trombonist and Private Instructor

#12 VBVM

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Posted 19 July 2014 - 09:22 AM

Joel, I can't update the program. The update process times out (same as the content update). I went to the download area of your website to download 10.4.3.2 manually, but that's not working either. I click on the download link, but the page just times out. Something is amiss with your update server I think.



#13 Michael J. Bolesta

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Posted 19 July 2014 - 11:18 AM

FWIW, I had no problem with the inline update of the program (Mac). I also tried the download from the website & had no problem downloading the installer for the Mac version. The server is working with my ISP.


Michael

#14 Chuck Schneider

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Posted 19 July 2014 - 11:45 AM

FWIW, I had no problem with the inline update of the program (Mac). I also tried the download from the website & had no problem downloading the installer for the Mac version. The server is working with my ISP.

 

Same goes for me.


OSX Yosemite
Version 10.10
iMac (Retina 5K, 27-inch, Late 2014)
4 GHz Intel Core i7
32 GB 1600 MHz DDR3
AMD Radeon R9 M295X 4096 MB

#15 Ed Heckman

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Posted 19 July 2014 - 12:28 PM

I'm not able to get 10.4.3.2 at all. I'm getting timeouts in both Accordance's built in updater and downloading via Safari.

 

I'll be sending a trace route to accordance1.com shortly.


Ed "What the" Heckman

#16 Ed Heckman

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Posted 19 July 2014 - 02:14 PM

I'm not able to get 10.4.3.2 at all. I'm getting timeouts in both Accordance's built in updater and downloading via Safari.

 

I'll be sending a trace route to accordance1.com shortly.

 

My connection problem has cleared up. Shortly after noticing this problem, I lost the ability to connect to the Dominos Pizza server (right in the middle of waiting for lunch). Both cleared up at about the same time, so it may have been a problem with Comcast.


Ed "What the" Heckman

#17 Helen Brown

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Posted 19 July 2014 - 02:24 PM

Thanks for reporting that.

 

iOS users may still experience problems updating modules directly, until the app is updated with the new code.


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#18 Helen Brown

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Posted 19 July 2014 - 11:57 PM

People who are unable to download the update to 10.4.3.2 due to "internet timeout" can now use the alternate files/server posted on the Accordance Program Downloads page.

Both Mac and Windows installers are posted, but the Windows is a .zip file which needs to be extracted and run manually.
 


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#19 jsenders

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Posted 19 August 2014 - 12:39 PM

I am actually having this issue right now on multiple computers. I have some modules that I need to install using easy install, and I own the Mac App Store version of Accordance. When I sign in, I can see all of my purchases. When I go to download them, I get a "internet Connection timed out" error. Sometimes it will let me download one or two if I do them individually, but eventually it will error out. Again this issue is reproducible on multiple computers. They are both running OS 10.9.4 with Accordance version 10.4.3. I tried downloading the 10.4.3.2 update from the link, but 1) nothing happens when I click on it and 2) the Mac App Store version should receive its updates through the App Store, not through a separate download.

Please advise.



#20 Helen Brown

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Posted 19 August 2014 - 02:19 PM

jsenders: are you selecting the alternate link for the download? The problem is that your IP is blocked due to failed logins by the current version, and the alternate link will bypass that. However, switching to the website version is not so easy, and it's true that the AppStore version has not yet been updated to 10.4.3.2, and I am not sure why.


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