Support

OakTree Software is committed to providing the best possible customer and technical support. If you have a question about an order, or simply need help deciding which packages and modules are right for you, our helpful sales staff is always happy to assist you. If you have a question about installation, have something you're not sure how to do, or even need help putting together that complicated grammatical search, there are a number of ways to get the help you need:

For Technical Support:

Please check the Installation and Troubleshooting pages and the Forum, then

Call (407) 339-0266, or

Email:

For all other matters contact us.

Download the Search Window movie tutorial. It forms an excellent introduction to this important window, and will give you a foretaste of all the good things you'll learn if you purchase the Accordance Training DVD.

User Forums: Browse or join the Accordance Forums, a bulletin board where users can ask questions, voice their feedback, and get help and advice from other Accordance users.

Blog: Entertaining and informative posts with many tips on using different modules and features.

Tips: Check here for quick tips on how to get the most out of Accordance.

Website Help Files: Find out about system requirements, online ordering, installation issues, running Accordance on a PC, using Accordance in Spanish, working with Hebrew, and more . . .

Documentation: Consult the extensive written documentation for Accordance. The Help system is accessible from the Help menu within Accordance, and has the latest updated information. Each CD-ROM will install the User's Guide together with other PDF files, but if you do not have a current CD-ROM you can download these files. You may want to invest in the Accordance Training DVD to get the most out of Accordance.